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Topic: PGP key is always lost

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fl1tz_AL
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Joined: 09 December 2019
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Posted: 09 December 2019 at 2:06pm \| IP Logged

The PGP key is always lost. (The "Save" button was used.) - I have generated a new key several times. But he disappears every time.
Does somebody has any idea?

However, I am very satisfied with Afterlogic. Great thanks!

Igor
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Location: United States
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Posted: 10 December 2019 at 12:31am \| IP Logged

Hello,

Any chance you're using private/incognito window of your browser? Which browser are you using?

Please also note that, upon generating a key, it's necessary to click Save on that screen. If you navigate away from that page, the changes will be lost indeed, and there should be a warning displayed if you try to do that.

--
Regards,
Igor, Afterlogic Support

fl1tz_AL
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Posted: 13 December 2019 at 1:17pm \| IP Logged

Thank you for your message. I saved the new settings (keys) every time. I didn't use incognito mode. I use Opera 65 on Manjaro Linux 64 bit. I will try it with Firefox. If the key 'll disappears than again, I will report. Many greetings!

I imported the key with Firefox. I'll see.

fl1tz_AL
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Posted: 13 December 2019 at 4:03pm \| IP Logged

Imported and saved with Firefox. Now away - as if by magic.

Igor
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Posted: 16 December 2019 at 1:40am \| IP Logged

That's strange really, sounds like there's a problem with Local Storage of the web browser - can you check in browser console (F12 key in Firefox) if anything actually gets stored there? And do those keys disappear upon page reload or logging out and back in?

There are other features in WebMail which rely on local storage. For example, if you expand a message info bar on top of message preview pane, and reload the page, it will still be expanded - assuming Local Storage works correctly; does it work for you that way?

--
Regards,
Igor, Afterlogic Support

Igor
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Posted: 16 December 2019 at 1:43am \| IP Logged

Also, I've just checked this with Opera 65 installed on my Linux Mint box, and it all works just fine there.

--
Regards,
Igor, Afterlogic Support

fl1tz_AL
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Posted: 16 December 2019 at 6:03am \| IP Logged

Thank you very much, Igor. I have no idea. I use AfterMail 8. The plugins you mentioned have not yet been adapted. As far as I can see. The keys are not only lost in Opera, but also in Firefox. Maybe that's somewhere in my security settings.

Igor
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Joined: 24 June 2008
Location: United States
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Posted: 16 December 2019 at 6:07am \| IP Logged

Quote:

The plugins you mentioned have not yet been adapted.

There's probably a misunderstanding here, I wasn't speaking of any plugins. The message info bar is available out-of-box, and a browser console is something available in Firefox, Chrome and other browsers.

Quote:

Maybe that's somewhere in my security settings.

I would suspect that, which is why it'd be interesting to check whether other features relying on Local Storage are working.

--
Regards,
Igor, Afterlogic Support

fl1tz_AL
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Posted: 03 January 2020 at 6:14am \| IP Logged

I wish a happy new year and a long, happy life!

The keys are kept as long as I have opened the browser. Even if I log out of my email account and log in again.
But when I close the browser, the keys disappear the next time I log in.

My browsers are set up so that the entire chronicle is deleted after the browser is closed. I also think that makes sense. I don't hope that's because. Because I don't want to change that.

Igor
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Location: United States
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Posted: 06 January 2020 at 12:21am \| IP Logged

Quote:

My browsers are set up so that the entire chronicle is deleted after the browser is closed.

I suppose this isn't only about browsing history, and I recommend rechecking if Local Storage is affected as well. If it is, you will need to disable that, there's no other solution here.

--
Regards,
Igor, Afterlogic Support

fl1tz_AL
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Posted: 06 January 2020 at 9:38am \| IP Logged

I have no idea how I can use the developer tool to test whether saving to local storage works. (F12 at FF - I know.)

Igor
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Posted: 08 January 2020 at 2:12am \| IP Logged

As I've suggested before, the simplest test would involve switching showing full details of message sender/recipient info on/off. There's a small arrow-like tool for that between address and preview panes:

When it's clicked, message sender/recipient info switches between compact and full view:

and local storage is where this status is kept, so next time you open webmail, or just reload the browser window/tab, it's displayed accordingly. My suggestion is to close and reopen the browser, then open webmail and see if the message pane status is restored from Local Storage correctly.

--
Regards,
Igor, Afterlogic Support

fl1tz_AL
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Posted: 08 January 2020 at 4:32am \| IP Logged

Thank you. As a result, I have the following:
before, afterwards

So does that mean that storage in local storage works properly in this case?

Igor
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Location: United States
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Posted: 09 January 2020 at 2:10am \| IP Logged

Quote:

So does that mean that storage in local storage works properly in this case?

Yes, seems so.

Developers asked if it's possible to get a test account on your installation so they could take a look. If yes, please send the credentials over HelpDesk. Thanks.

--
Regards,
Igor, Afterlogic Support

fl1tz_AL
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Posted: 09 January 2020 at 2:24am \| IP Logged

Yes gladly. However, I only use the light version.

Igor
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Posted: 09 January 2020 at 2:26am \| IP Logged

That's OK. While we can't guarantee anything here, we'd still like to take a look.

--
Regards,
Igor, Afterlogic Support

fl1tz_AL
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Posted: 09 January 2020 at 2:27am \| IP Logged

Good. I am setting up an SFTP access.

Igor
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Posted: 09 January 2020 at 2:29am \| IP Logged

Oh, we were only speaking of installation URL and email account we could use to log into. But SFTP/SSH could be helpful as well.

--
Regards,
Igor, Afterlogic Support

fl1tz_AL
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Posted: 09 January 2020 at 5:03am \| IP Logged

Well, for users with the same question, here is the answer: The PGP keys are deleted when the browser is closed (Firefox, Opera) if 'Cookies and other website data' are deleted with the browser via settings. Because the information is stored in the client, the local memory. - Here is information about the local storage.
https://stackoverflow.com/a/37105645

I hope I got it right.
Many thanks to the support!

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