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Topic: Problem with SMTP Authentication

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samsonong
Newbie
Newbie

Joined: 22 October 2019
Location: Singapore
Online Status: Offline
Posts: 1

Posted: 22 October 2019 at 6:08am \| IP Logged

Hi there

I've recently installed AfterLogic WebMail Lite on my server (https://mail.140degree.com) and it works fine for mail retrieval.

However, users are not able to send emails via SSL SMTP.

Below is the extract of the log file related to the issues.

Code:

[12:47:15.14][755d3a29] SMTP[NOTE]: Start connection to "ssl://smtp.hostinger.com:587"

[12:47:15.66][755d3a29] SMTP[NOTICE]: Socket: [2] stream_socket_client(): SSL operation failed with code 1. OpenSSL Error messages:

error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol

[12:47:15.66][755d3a29] SMTP[NOTICE]: MailSo\Net\Exceptions\SocketCanNotConnectToHostException: Can't connect to host "ssl://smtp.hostinger.com:587" in /home/u123456789/domains/140degree.com/public_html/mail/vendor/afterlogic/mailso/lib/MailSo/Net/NetClient.php:282

Stack trace:

#0 /home/u123456789/domains/140degree.com/public_html/mail/vendor/afterlogic/mailso/lib/MailSo/Smtp/SmtpClient.php(166): MailSo\Net\NetClient->Connect('smtp.hostinger....', 587, 1, false)

#1 /home/u123456789/domains/140degree.com/public_html/mail/modules/Mail/Managers/Main/Manager.php(1417): MailSo\Smtp\SmtpClient->Connect('smtp.hostinger....', 587, 'mail.140degree....', 1, false)

#2 /home/u123456789/domains/140degree.com/public_html/mail/modules/Mail/Module.php(4095): Aurora\Modules\Mail\Managers\Main\Manager->sendMessage(Object(Aurora\Modules\Mail\Classes\Account), Object(MailSo\Mime\Message), NULL, 'INBOX.Sent', '', '')

#3 [internal function]: Aurora\Modules\Mail\Module->SendMessage(13, NULL, '', Array, '', 'soxx@live.com.s...', '', '', 'Testtest', '<div data-crea=...', true, 3, false, Array, '', '', 0, 'INBOX.Sent', '', '', '')

#4 /home/u123456789/domains/140degree.com/public_html/mail/system/Module/AbstractModule.php(790): call_user_func_array(Array, Array)

#5 /home/u123456789/domains/140degree.com/public_html/mail/modules/Core/Module.php(624): Aurora\System\Module\AbstractModule->CallMethod('SendMessage', Array, true)

#6 [internal function]: Aurora\Modules\Core\Module->EntryApi()

#7 /home/u123456789/domains/140degree.com/public_html/mail/system/Router.php(108): call_user_func_array(Array, Array)

#8 /home/u123456789/domains/140degree.com/public_html/mail/system/Module/Manager.php(611): Aurora\System\Router->route('api')

#9 /home/u123456789/domains/140degree.com/public_html/mail/system/Application.php(119): Aurora\System\Module\Manager->RunEntry('api')

#10 /home/u123456789/domains/140degree.com/public_html/mail/system/Application.php(90): Aurora\System\Application->Route('api')

#11 /home/u123456789/domains/140degree.com/public_html/mail/index.php(21): Aurora\System\Application::Start()

#12 {main}

[12:47:15.66][755d3a29] Can't connect to host "ssl://smtp.hostinger.com:587"

Thank you for your help!

Warmest Regards
Samson

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6044

Posted: 22 October 2019 at 6:11am \| IP Logged

Typically, 587 isn't SSL port, so try unchecking SSL option and see if it helps. The server might support STARTTLS and if it's the case, you start the connection unencrypted (non-SSL) and subsequently the communication will be switched into STARTTLS mode. Also, you can try using SSL-enabled port 465 instead.

We hope this helps.

--
Regards,
Igor, Afterlogic Support

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