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strengthindolen
Newbie
Joined: 27 May 2024
Location: United States
Online Status: Offline
Posts: 1
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| Posted: 27 May 2024 at 7:11pm | IP Logged
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This is second time this happening to me. The login screen is empty with no user name and password input boxes. I can no login to web interface. From my phone I can still access my mail and everything but not from the browser.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 28 May 2024 at 12:10am | IP Logged
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The first thing to do is to clear web browser cache; to ensure the complete purge, open the browser's console (F12 key), click and hold Reload button, then select "Empty Cache and Hard Reload" option in the menu on that button. You can also purge server-side cache under data/cache/ directory of the installation.
If that doesn't help, see if you get any errors in PHP/webserver logs or in the browser's console.
We may be able to assist you further on this if you share WebMail Pro installation URL via HelpDesk.
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Regards,
Igor, Afterlogic Support
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