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Subject Topic: Attach Files Not working in all browsers Post ReplyPost New Topic
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lukasp
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Posted: 23 November 2010 at 2:05am | IP Logged Quote lukasp
Hi,

When I try to attach file in New message i got
this error: An unknown file upload error occurred.

This error popup when i click Attach button.

or sometime it just write: uploading ...
and nothing more ha-pend.



System info :
AfterLogic Webmail LITE {ver. 5.1.7}

info from ssh :
root@serverED:/var/www/webmail/data# ls -la
-rw-r--r-- 1 root   root     &nbs p; 13 Nov 12 13:41 .htaccess
drwxr-xr-x 2 root   root     4096 Nov 12 14:29 country/
-rw-r--r-- 1 root   root     &nbs p;331 Nov 12 13:41 default.htm
-rw-r--r-- 1 root   root     &nbs p;331 Nov 12 13:41 index.html
drwxr-xr-x 2 root   root     4096 Nov 23 09:11 logs/
drwxr-xr-x 3 root   root     4096 Nov 23 09:11 mail/
drwxr-xr-x 2 root   root     4096 Nov 12 14:29 settings/
drwxr-xr-x 3 root   root     4096 Nov 23 09:11 temp/



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lukasp
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Posted: 23 November 2010 at 2:11am | IP Logged Quote lukasp
Interesting is:

Test on : Firefox 3.6.12 - Upload files not working
Test on : Chrome 5.0.342 - Upload files not working
Test on : Explorer 7.9.5 - Upload files IS WORKING !

So my question is : Do you support this browsers?
Can there be some other issue ?

... i also try: chmod -R 777 on webmail/
but still some issue :(

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lukasp
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Posted: 01 December 2010 at 2:27am | IP Logged Quote lukasp
Any info ?
Maybe some users can share they knowledge if upload files working for them in this types of browsers.
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gun68
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Posted: 04 December 2010 at 7:47am | IP Logged Quote gun68
I have the same problem.
I have created 3 mail account. If I use one of these account 'attach file' works fine, with other 2 account I got the 'An unknown file upload error occurred' error.

Can someone help me?

Thanks
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Igor
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Posted: 06 December 2010 at 12:49am | IP Logged Quote Igor
Are you using PHP or ASP.NET version of the product? Is it Pro or Lite? What's the version number?

--
Regards,
Igor, AfterLogic Support
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lukasp
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Posted: 11 December 2010 at 8:06am | IP Logged Quote lukasp
Hi IGOR, thanks for your help and time.

System info :
AfterLogic Webmail LITE {ver. 5.1.7}

used on PHP and Debian server.
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Igor
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Posted: 13 December 2010 at 12:16am | IP Logged Quote Igor
To locate the core reason of this, try reverting to simple file uploader from Flash-based one. Uncomment a line at the end of webmail.php file:

Code:
<script type="text/javascript">
     // flashInstalled = FLASH_NOT_INSTALLED;
</script>


So that it looks like:

Code:
<script type="text/javascript">
     flashInstalled = FLASH_NOT_INSTALLED;
</script>


Clear the cache and check if that helps.

--
Regards,
Igor, AfterLogic Support
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night-star
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Posted: 13 December 2010 at 11:42am | IP Logged Quote night-star
Yes, I have the same problem the attachments work fine with IE browser only

but when I used your way (Igor) it work fine now with all browser

thank you
Rawaf
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ark
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Posted: 13 December 2010 at 2:11pm | IP Logged Quote ark
Hi, I am having the same problem.
In my situation problem happen because I use "Self-signed SSL certificates". (Flash does not support Self-signed SSL)

* Solution is: to use only "commercial SSL certificate".
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Igor
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Posted: 13 December 2010 at 11:59pm | IP Logged Quote Igor
ark, thanks for the useful information, I believe it can save lots of time for other users.

Please note that we're releasing WebMail Pro 6.0 in about a month, Flash-based uploader will be taken out and replaced with new AJAX-based one, which is much more native to overall WebMail Pro interface, so it shouldn't cause issues like this.

--
Regards,
Igor, AfterLogic Support
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fshell
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Posted: 14 April 2011 at 2:40am | IP Logged Quote fshell
dear igor,
i have same problem, product is AfterLogic Webmail LITE 5, DotNet version.

my brower is ie8 or chrome 10.0.648.204. os is windows 7 pro.
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Igor
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Posted: 14 April 2011 at 2:49am | IP Logged Quote Igor
What if you try disabling Flash-based uploader? In flash-detect.ascx file,
uncomment a line:

Code:
//flashInstalled = FLASH_NOT_INSTALLED;


--
Regards,
Igor, AfterLogic Support
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fshell
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Posted: 14 April 2011 at 10:50am | IP Logged Quote fshell
it is great! thanks Igor~    
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kirshnam
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Posted: 18 June 2011 at 5:25am | IP Logged Quote kirshnam
Igor wrote:
Are you using PHP or ASP.NET version of the product? Is it Pro or Lite? What's the version number?

--
Regards,
Igor, AfterLogic Support

Hi

I have same problem when i attach the any file i got An unknown file upload error occurred i dont what i want to do to fix the problem i am using ASP.NET can help in this please

Thanks
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Igor
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Posted: 19 June 2011 at 11:24pm | IP Logged Quote Igor
Make sure you're running the latest version, it's 6.1.* at the moment. You can find the version number as shown here.

--
Regards,
Igor, AfterLogic Support
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