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MattG
Newbie
Joined: 18 February 2010
Location: Canada
Online Status: Offline
Posts: 20
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| Posted: 15 March 2010 at 11:44am | IP Logged
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Hello,
I am upgrading webmail to a new server and I want to get webmail pro php setup for before the migration. When logging in with a test user that I have on our live webmail I get the following errors when checking mail or sending mail.
[02:24:27.42] POP3 Error: POP3 connect() - Error: Can't connect to Server. Error: 13 -- Permission denied

02:37:57.994] [SMTP] Connecting to server smtp.quadro.net on port 25
[02:37:57.999] [SMTP] Error: Permission denied
[02:37:57.999] >>>[server_xml]>>>
<?_xml version="1.0" encoding="utf-8"?><webmail><error><![CDATA[Can't send message.]]></error></webmail>
Any suggestions?
Thanks Matt
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 16 March 2010 at 1:31am | IP Logged
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It is necessary to make sure that SMTP and POP3 ports are not blocked by a firewall or any other kind of protective software. If you're renting a server at a hosting service, we suggest to check this with your hosting provider. If you have SSH access to your server, try connecting to SMTP/POP3 service via telnet, e.g.:
Code:
| telnet smtp.quadro.net 25 |
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--
Regards,
Igor, AfterLogic Support
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MattG
Newbie
Joined: 18 February 2010
Location: Canada
Online Status: Offline
Posts: 20
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| Posted: 16 March 2010 at 6:05am | IP Logged
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The server is on site here and I did telnet into smtp.quadro.net and mail.quadro.net with no problems.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 16 March 2010 at 7:10am | IP Logged
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You are saying that you tried telnet from the same machine where WebMail Lite is installed, is that correct?
Please try running the following PHP code on the same server:
Code:
<?php
error_reporting(E_ALL);
ini_set('display_errors', 1);
$host = 'smtp.quadro.net';
$port = 25;
$timeout = 10;
$errno = 0;
$errstr = '';
echo 'connect to '.$host.':'.$port.' - ';
if (fsockopen($host, $port, $errno, $errstr, $timeout))
{
echo 'Ok';
if (strlen($errstr) > 0)
{
echo ' - '.$errstr;
}
}
else
{
if (strlen($errstr) < 1)
{
$errstr = 'Unknown error';
}
echo $errstr.' (code: '.$errno.')';
} |
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If it displays the error message, that means that PHP, for some reason, is not allowed to access the SMTP server.
--
Regards,
Igor, AfterLogic Support
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MattG
Newbie
Joined: 18 February 2010
Location: Canada
Online Status: Offline
Posts: 20
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| Posted: 16 March 2010 at 9:04am | IP Logged
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Yes I did telnet from the same machine where Webmail Pro is installed. The script runs with the result ok and I have edited it and tried mail.quadro.net 110 and it runs with the same result.
[root@webmail temp]# php test.php
connect to mail.quadro.net:110 - Ok[root@webmail temp]#
Strange isn't it?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 17 March 2010 at 2:42am | IP Logged
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Strange that is indeed.
To let us help you on this, we'll need AdminPanel access to your WebMail Pro install. You can send us the access details via HelpDesk securely. Test account on your mail server would be helpful as well.
--
Regards,
Igor, AfterLogic Support
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