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Topic: An error occurred during sending the mess

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jdotti
Newbie
Newbie

Joined: 08 December 2017
Online Status: Offline
Posts: 1

Posted: 08 December 2017 at 1:22am \| IP Logged

Hello,

I don't know why but since few days we i try to send a message i have this error : "An error occurred during sending the message.".
I activate the debub log, i'have this :
=============================================
[09:06:37.74][9015606f] SMTP[ERROR]: exception 'MailSo\Smtp\Exceptions\NegativeResponseException' with message '454 4.3.0 Try again later' in /var/www/vhosts/aldeah.org/httpdocs/webmail/libraries/MailSo/Smtp/SmtpClient.php:727
Stack trace:
#0 /var/www/vhosts/aldeah.org/httpdocs/webmail/libraries/MailSo/Smtp/SmtpClient.php(599): MailSo\Smtp\SmtpClient->validateResponse(220)
#1 /var/www/vhosts/aldeah.org/httpdocs/webmail/libraries/MailSo/Smtp/SmtpClient.php(537): MailSo\Smtp\SmtpClient->sendRequestWithCheck('STARTTLS', 220)
#2 /var/www/vhosts/aldeah.org/httpdocs/webmail/libraries/MailSo/Smtp/SmtpClient.php(167): MailSo\Smtp\SmtpClient->preLoginStartTLSAndEhloProcess('aldeah.org')
#3 /var/www/vhosts/aldeah.org/httpdocs/webmail/libraries/afterlogic/common/managers/mail/manager.php(1165): MailSo\Smtp\SmtpClient->Connect('127.0.0.1', 25, 'aldeah.org', 9, false)
#4 /var/www/vhosts/aldeah.org/httpdocs/webmail/libraries/ProjectCore/Actions.php(1643): CApiMailManager->sendMessage(Object(CAccount), Object(MailSo\Mime\Message), NULL, 'INBOX.Sent', '', '')
#5 [internal function]: ProjectCore\Actions->AjaxMessageSend()
#6 /var/www/vhosts/aldeah.org/httpdocs/webmail/libraries/ProjectCore/Service.php(341): call_user_func(Array)
#7 /var/www/vhosts/aldeah.org/httpdocs/webmail/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#8 /var/www/vhosts/aldeah.org/httpdocs/webmail/index.php(104): include('/var/www/vhosts...')
#9 {main}
[09:06:37.74][9015606f] Previous Exception: 454 4.3.0 Try again later
=============================================================
And this
==========================================================
[09:06:37.75][9015606f] exception 'CApiManagerException' with message 'Can't send message' in /var/www/vhosts/aldeah.org/httpdocs/webmail/libraries/afterlogic/common/managers/mail/manager.php:1198
Stack trace:
#0 /var/www/vhosts/aldeah.org/httpdocs/webmail/libraries/ProjectCore/Actions.php(1643): CApiMailManager->sendMessage(Object(CAccount), Object(MailSo\Mime\Message), NULL, 'INBOX.Sent', '', '')
#1 [internal function]: ProjectCore\Actions->AjaxMessageSend()
#2 /var/www/vhosts/aldeah.org/httpdocs/webmail/libraries/ProjectCore/Service.php(341): call_user_func(Array)
#3 /var/www/vhosts/aldeah.org/httpdocs/webmail/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#4 /var/www/vhosts/aldeah.org/httpdocs/webmail/index.php(104): include('/var/www/vhosts...')
#5 {main}

Next exception 'ProjectCore\Exceptions\ClientException' with message '454 4.3.0 Try again later' in /var/www/vhosts/aldeah.org/httpdocs/webmail/libraries/ProjectCore/Actions.php:1664
Stack trace:
#0 [internal function]: ProjectCore\Actions->AjaxMessageSend()
#1 /var/www/vhosts/aldeah.org/httpdocs/webmail/libraries/ProjectCore/Service.php(341): call_user_func(Array)
#2 /var/www/vhosts/aldeah.org/httpdocs/webmail/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#3 /var/www/vhosts/aldeah.org/httpdocs/webmail/index.php(104): include('/var/www/vhosts...')
#4 {main}
==============================================================

Can somebody help me understand what happen ?
Thank you
JD

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 08 December 2017 at 1:27am \| IP Logged

Quote:

454 4.3.0 Try again later

That sounds like a problem with mail server itself rather than webmail client. Unfortunately, the logs contain error message only, but no context. It would help if you set logging Verbosity to Debug, clear the logs, reproduce the problem and provide the updated logs.

--
Regards,
Igor, AfterLogic Support

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