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fre20042
Newbie
Joined: 01 September 2017
Online Status: Offline
Posts: 3
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| Posted: 01 September 2017 at 9:46am | IP Logged
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Hello,
after sending an email, there is a duplicate email in the sent folder.
It looks the same.
Is this a known issue, maybe?
How can i fix this?
Thx.
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Info:
PHP 5.6.31.
Zoho mail is the provider
message IDs are the same
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 04 September 2017 at 1:06am | IP Logged
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Hello,
My guess would be that mailserver you use stores sent mails and WebMail does the same. To check if that might be the case, create a new folder with a random name, assign it as Sent and see if it gets one or two copies of sent mail stored in there.
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Regards,
Igor, AfterLogic Support
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fre20042
Newbie
Joined: 01 September 2017
Online Status: Offline
Posts: 3
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| Posted: 11 September 2017 at 5:02am | IP Logged
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I did like you said.
No duplicate emails are stored.
Should i edit some Webmail settings to avoid duplicate emails?
Thank you.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 11 September 2017 at 5:20am | IP Logged
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Actually, the tests you performed confirm that the problem is on mailserver side, it shouldn't be storing messages in Sent folder, that's usually a job of webmail client. I'd recommend to check whether it's possible to reconfigure the email account you use, on mail server end, so it doesn't store mails. And if that's not an option, set "No usage assigned" for Sent in "Setup special folder" screen - that way, only mailserver will store mails in Sent, webmail won't be doing it.
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Regards,
Igor, AfterLogic Support
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fre20042
Newbie
Joined: 01 September 2017
Online Status: Offline
Posts: 3
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| Posted: 11 September 2017 at 5:26am | IP Logged
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OMG!
After your last message i've checked
on Zoho Mail settings.
There is a dedicated setting to save emails sent from other clients.
Thank you for your support.
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Topic: Duplicate emails in sent folder
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