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gadekar.anant
Newbie
Joined: 12 August 2015
Location: India
Online Status: Offline
Posts: 1
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| Posted: 12 August 2015 at 4:26am | IP Logged
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Web Mail login successfully....
but at mail send time it give error msg that "Can`t Send Messege"
What is solution
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 12 August 2015 at 4:28am | IP Logged
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To check what's causing that, you need to debug the application. Enable logging in AdminPanel, make sure log verbosity is set to Debug, reproduce the problem and check the logs.
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Regards,
Igor, AfterLogic Support
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alexbromo
Newbie
Joined: 14 July 2015
Location: Italy
Online Status: Offline
Posts: 25
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| Posted: 13 August 2015 at 1:06am | IP Logged
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I have the same problem.
I noticed that Webmail Lite use email address to authenticate over SMTP, but my mailserver accept only SMTP authentication using username ... so mail sendig fails.
Does not know if this is the cause of your malfunction too.
ALex.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 13 August 2015 at 3:17am | IP Logged
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Is there a chance you can log into your IMAP account using just the username, too? And if so, these guidelines may help.
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Regards,
Igor, AfterLogic Support
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alexbromo
Newbie
Joined: 14 July 2015
Location: Italy
Online Status: Offline
Posts: 25
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| Posted: 13 August 2015 at 3:43am | IP Logged
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Igor wrote:
Is there a chance you can log into your IMAP account using just the username, too? And if so, these guidelines may help.
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Regards,
Igor, AfterLogic Support |
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Igor, (in my case) the problem is that IMAP server accept <username@domain.com>/password, but SMTP accept only <username>/password.
They works in different manner.
I own Mercury/32.
ALex.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 13 August 2015 at 3:46am | IP Logged
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I see. Unfortunately, that's not a supported case from configuration perspective, you can have login configured for username or for full email address but it should work in the same way for both IMAP and SMTP.
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Regards,
Igor, AfterLogic Support
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alexbromo
Newbie
Joined: 14 July 2015
Location: Italy
Online Status: Offline
Posts: 25
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| Posted: 13 August 2015 at 8:12am | IP Logged
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Igor,
After the change of authentication method (username instead mail address), now i'm able also to send mail.
ALex.
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