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Paramedic
Newbie
Joined: 31 August 2012
Location: United States
Online Status: Offline
Posts: 1
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| Posted: 31 August 2012 at 9:38am | IP Logged
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I have written some software to send an Image as an attachment to a Fax service. When i send the email to myself with the image attached, It works fine. When i send it to the fax service, the image is rejected. i]If I send the same image from my gmail account to the fax service it works. Mailbee seems to be at fault here.
What can I send you to help solve this issue.
Help!
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 31 August 2012 at 11:20am | IP Logged
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How exactly is the message rejected, are you getting a bounceback from recipient server or error from relay SMTP server you use? If that's the former, we'd like to see the error description found in the bounce message text.
And if it's SMTP server you use for sending mail reports the problem, you need to check the log file enabled as shown here. You can send us the log privately via HelpDesk if you like. But first, make sure you're using the latest v8 of MailBee.
If you're using any older one, try upgrading and see if the problem persists. Upgrading instructions can be found here.
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Regards,
Igor, AfterLogic Support
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