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Topic: ’empty XML packet’

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Zardoz
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Newbie

Joined: 20 September 2010
Location: Canada
Online Status: Offline
Posts: 7

Posted: 20 September 2010 at 7:16am \| IP Logged

Hi All,
I've searched around the forums, but cant seem to find anyone else posting
about this error message:
on login: 'empty XML packet' (if you've typed in the correct user/pass)

I suspect a setting in PHP.INI, but have no idea what I may have improperly tweaked.

Any Ideas?
Zardoz

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 20 September 2010 at 7:34am \| IP Logged

Specifying full product version name and number could really help. Trying the latest version is recommended as well.

--
Regards,
Igor, AfterLogic Support

Zardoz
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Joined: 20 September 2010
Location: Canada
Online Status: Offline
Posts: 7

Posted: 20 September 2010 at 7:54am \| IP Logged

Ah Sorry about that,
Its the latest lite version, I downloaded and installed it on friday.
tried to get it working over the weekend with no success.

Afterlogic webmail lite 5.0.9
Centos 5.5
mysql 5.0.77
Xmail 1.27
PHP 5.1.6

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 20 September 2010 at 7:58am \| IP Logged

You might want to check PHP error logs as well as WebMail debug logs to determine the reason of this. It might be helpful to check if this occurs for any email account or only for particular one.

--
Regards,
Igor, AfterLogic Support

Zardoz
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Joined: 20 September 2010
Location: Canada
Online Status: Offline
Posts: 7

Posted: 20 September 2010 at 11:46am \| IP Logged

Hi Igor,
Debug log (with domain,user,password removed) follows:

[20/09/2010][18:38:43.381] INFORMATION:
   > [POST(1)] /processing.php
   > ver.5.0.9 [SERVER-IP:xxx.xxx.xxx.xxx][USER-IP:xxx.xxx.xxx.xxx]
   > PHP-5.1.6, Apache/2.2.3 (CentOS)
[18:38:43.406] <<<[client_xml]<<<
<?_xml version="1.0" encoding="utf-8"?><webmail><param name="action" value="login" /><param name="request" value="" /><param name="email"><![CDATA[email@domain.com]]></param><param name="mail_inc_login"><![CDATA[email@domain.com]]></param><param name="mail_inc_pass"><![CDATA[password]]></param><param name="mail_inc_host"><![CDATA[localhost]]></param><param name="mail_inc_port" value="110"/><param name="mail_protocol" value="0"/><param name="mail_out_host"><![CDATA[localhost]]></param><param name="mail_out_port" value="25"/><param name="mail_out_auth" value="0"/><param name="sign_me" value="0"/><param name="captcha" value=""/><param name="language"><![CDATA[]]></param><param name="advanced_login" value="0"/></webmail>
[18:38:43.426] :: connection time -> 0.00071287155151367
[18:38:43.427] Do: CProcessingSwitch->DoLogin
[18:38:43.437] MySQL Query: SELECT id_acct, id_user, mail_inc_pass, def_acct, deleted
                           FROM awm_accounts
                           WHERE email = 'email@domain.com' AND mailing_list = 0 AND mail_inc_login = 'email@domain.com' AND def_acct = 1
[18:38:43.438] MySQL Query: SELECT id_acct, acct.id_user as id_user, def_acct, deleted, email, mail_protocol,
                                      mail_inc_host, mail_inc_login, mail_inc_pass, mail_inc_port, mail_out_host,
                                      mail_out_login, mail_out_pass, mail_out_port, mail_out_auth, friendly_nm,
                                      use_friendly_nm, def_order,     getmail_at_login, mail_mode, mails_on_server_days,
                                      signature_type, signature_opt, delimiter, personal_namespace,
                                      msgs_per_page, white_listing, x_spam, DATE_FORMAT(last_login, "%Y-%m-%d %T") as last_login, logins_count, def_skin,
                                      def_lang, def_charset_inc, def_charset_out, def_timezone, def_date_fmt,
                                      hide_folders, mailbox_limit, mailbox_size, id_domain, mailing_list,
                                      allow_change_settings, allow_dhtml_editor, allow_direct_mode, hide_contacts, db_charset,
                                      horiz_resizer, vert_resizer, mark, reply, contacts_per_page, view_mode, imap_quota,
                                      question_1, answer_1, question_2, answer_2, auto_checkmail_interval, enable_fnbl_sync
                                 FROM awm_accounts AS acct
                                 INNER JOIN awm_settings AS sett ON acct.id_user = sett.id_user
                                 WHERE id_acct = 1 AND mailing_list = 0
[18:38:43.442] MySQL Query: SELECT id_acct, signature FROM awm_accounts WHERE id_acct = 1
[18:38:43.443] MySQL Query: SELECT id_column, column_value FROM awm_columns WHERE id_user = 1
[18:38:43.443] MySQL Query: SELECT id_domain, name, mail_protocol, mail_inc_host, mail_inc_port,
                           mail_out_host, mail_out_port, mail_out_auth, is_internal, global_addr_book
                           FROM awm_domains
                           WHERE id_domain = 1
[18:38:43.453] MySQL Query: SELECT deleted FROM a_users WHERE id_user = 1
[18:38:43.460] POP3 : start connect to server.domain.com:110
962::[18:38:44.423] POP3 <<: +OK <1285007924.1086495040@server.domain.com> [XMail 1.27 POP3 Server] service ready; Mon, 20 Sep 2010 18:38:44 -0000\r\n
[18:38:44.423] POP3 >>: USER email@domain.com
[18:38:44.423] POP3 <<: +OK Password required for email@domain.com\r\n
[18:38:44.423] POP3 >>: PASS password
[18:38:44.424] POP3 <<: +OK Maildrop has 5 messages (220436 bytes)\r\n
[18:38:44.424] MySQL Query: UPDATE awm_accounts SET personal_namespace = '' WHERE id_acct = 1
[18:38:44.425] MySQL Query: SELECT p.id_folder, p.id_parent, p.type, p.name, p.full_path, p.sync_type, p.hide, p.fld_order,
                                      COUNT(messages.id) AS message_count, COUNT(messages_unread.seen) AS unread_message_count,
                                      SUM(messages.size) AS folder_size, MAX(folder_level) AS level
                           FROM (awm_folders as n, awm_folders_tree as t, awm_folders as p)
                           LEFT OUTER JOIN awm_messages AS messages ON p.id_folder = messages.id_folder_db
                           LEFT OUTER JOIN awm_messages AS messages_unread ON
                                      p.id_folder = messages_unread.id_folder_db AND
                                      messages.id = messages_unread.id AND messages_unread.seen = 0
                           WHERE n.id_parent = -1
                                 AND n.id_folder = t.id_parent
                                 AND t.id_folder = p.id_folder
                                 AND p.id_acct = 1
                           GROUP BY p.id_folder
                           ORDER BY p.fld_order
[18:38:44.446] MySQL Query: UPDATE awm_settings
                                 SET last_login = '2010-09-20 18:38:44', logins_count = logins_count + 1
                           WHERE id_user = 1
[18:38:44.456] XML Time: 1.0804300308228
[18:38:44.456] POP3 >>: QUIT
[18:38:44.456] POP3 <<: +OK [XMail 1.27 POP3 Server] closing session\r\n
[18:38:44.457] >>>[server_xml]>>>
<?_xml version="1.0" encoding="utf-8"?><webmail />

Zardoz
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Newbie

Joined: 20 September 2010
Location: Canada
Online Status: Offline
Posts: 7

Posted: 21 September 2010 at 6:56am \| IP Logged

Further to last.
in my PHP.INI i have it set to create its own error log, and nothing
appeared in the log. Ive tried different accounts, same error message.
Nothing that looks relevant to me in either the mysql log or the apache log.

Yesterday I tried installing it on a different server (with the same versions) and I get the same error.

any guidance would be appreciated.
Zardoz

Zardoz
Newbie
Newbie

Joined: 20 September 2010
Location: Canada
Online Status: Offline
Posts: 7

Posted: 21 September 2010 at 10:16am \| IP Logged

Further to last.

I've just installed Afterlogic webmail pro 30 day trial on the server.
and I get the same error.

Any advice would be great.
Zardoz

Zardoz
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Newbie

Joined: 20 September 2010
Location: Canada
Online Status: Offline
Posts: 7

Posted: 22 September 2010 at 10:39am \| IP Logged

Ive found the problem.
in PHP.INI

zend.ze1_compatibility_mode = on

breaks the webmail, it must be set to off.

hope this helps someone else with the same problem.

-Zardoz

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