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PJSMITH
Newbie
Joined: 20 October 2008
Online Status: Offline
Posts: 3
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| Posted: 20 October 2008 at 3:43am | IP Logged
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Hi,
I'm trying to access a POP account via the webmail. It has around 650 messages in it. Currently it shows the correct amount of messages in the webmail window, but them lists the inbox as empty. The log shows
[10/20/2008 11:17:35] POP3 <<: 336 3101795754BE1.out
[10/20/2008 11:17:35] POP3 <<: 337 3101795810BFA.out
[10/20/2008 11:17:35] POP3 <<: 338 3101795817BFD.out
[10/20/2008 11:17:35] POP3 <<: 339 3101795943C2B.out
[10/20/2008 11:17:35] POP3 <<: 340 3101798433A3.out
[10/20/2008 11:17:35] POP3 <<:
[10/20/2008 11:17:35] POP3 <<:
[10/20/2008 11:17:35] POP3 <<:
[10/20/2008 11:17:35] POP3 <<:
[10/20/2008 11:17:35] POP3 <<:
[10/20/2008 11:17:35] POP3 <<:
[10/20/2008 11:17:35] POP3 <<:
[10/20/2008 11:17:35] POP3 >>: STAT
[10/20/2008 11:17:35] POP3 <<:
[10/20/2008 11:17:35] POP3 Error: POP3 _stats() - Error:
[10/20/2008 11:17:35] LoadMessageHeaders time: 1.50052404404
I thought it might be a corrupt email, but they all look OK. If I remote the 340+ ones from the list, it still falls over at the 340 mark on different messages.
Any idea what might cause this? Is there a limit to the amount of messages webmail can see?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 20 October 2008 at 4:25am | IP Logged
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There is a quota for user mailbox, it can be set from WebMail Admin console for particular user account. But there are no limits for number of messages stored in WebMail.
Based on the log file, we assume you use WebMail Pro PHP, is that right? Please let us know the exact name and version of the product you use. You can find the exact version by opening Help page in WebMail Admin console.
We'd also like to know, are there indeed empty lines in the log file, or you've cleared them to shorten the log? We need a complete log file to find out what causes the issue. Please navigate to "Debug Settings > Enable Logging" in WebMail Admin console, click "Clear Log" button, reproduce the issue and send us the log file examination.
Regards,
Igor
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PJSMITH
Newbie
Joined: 20 October 2008
Online Status: Offline
Posts: 3
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| Posted: 20 October 2008 at 4:42am | IP Logged
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Thanks for the quick response. There were 650 odd lines, so I omitted the repeated lines
[10/20/2008 11:17:35] POP3 <<:
There were no blank lines. I just did that to indicate the break - where I'd cut the duplicate lines out.
I'm actually using the php lite 4.1.x, but have just updated it to 4.2 with the same result.
Here is a full log file from login
*** removed ***
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PJSMITH
Newbie
Joined: 20 October 2008
Online Status: Offline
Posts: 3
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| Posted: 20 October 2008 at 4:43am | IP Logged
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Sorry, just noticed you wanted this via a support request - I will do this. Please delete the post if it's not appropriate.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 20 October 2008 at 6:04am | IP Logged
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We've replied you via email.
Regards,
Igor
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Topic: Limit of 340 messages on webmail?
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