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Subject Topic: Authentication after Upgrade Post ReplyPost New Topic
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iliusha
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Posted: 22 November 2017 at 3:39pm | IP Logged Quote iliusha
Hi All,

After upgrade to v 7.7.6 I cannot authenticate to webmail, receiving "The username or password you entered is incorrect.". In V. 7.7.5 - everything is working properly. How can i solve this?
Thank You.
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Igor
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Posted: 23 November 2017 at 12:41am | IP Logged Quote Igor
Please enable logging in AdminPanel, make sure Verbosity is set to Debug, reproduce the problem and share the logs so we could assist you on this further. Thank you.

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Igor, AfterLogic Support
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iliusha
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Posted: 23 November 2017 at 11:28am | IP Logged Quote iliusha
Igor wrote:
Please enable logging in AdminPanel, make sure Verbosity is set to Debug, reproduce the problem and share the logs so we could assist you on this further. Thank you.

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Regards,
Igor, AfterLogic Support


Hi Igor,
Thank Yoy for the suggestion, it seems that in new version database structure was changed. This error I'm receiving in log files:

[19:15:00.88][25553c39] DB[1] > SELECT `id_user`, `id_subscription`, `id_helpdesk_user`, `msgs_per_page`, `contacts_per_page`, `auto_checkmail_interval`, `created_time`, `last_login`, `last_login_now`, `logins_count`, `def_skin`, `def_lang`, `def_editor`, `save_mail`, `layout`, `incoming_charset`, `def_timezone`, `def_time_fmt`, `def_date_fmt`, `client_timezone`, `question_1`, `question_2`, `answer_1`, `answer_2`, `sip_enable`, `sip_impi`, `sip_password`, `twilio_number`, `twilio_enable`, `twilio_default_number`, `use_threads`, `save_replied_messages_to_current_folder`, `compose_plain_text_default`, `desktop_notifications`, `allow_change_input_direction`, `allow_helpdesk_notifications`, `enable_open_pgp`, `allow_autosave_in_drafts`, `autosign_outgoing_emails`, `capa`, `custom_fields`, `helpdesk_signature`, `helpdesk_signature_enable`, `files_enable`, `email_notification`, `password_reset_hash` FROM awm_settings WHERE `id_user` = 0
[19:15:00.88][25553c39] DB ERROR < 42S22
1054
Unknown column 'compose_plain_text_default' in 'field list' [42S22]
[19:15:00.88][25553c39] Previous Exception: 42S22
1054
Unknown column 'compose_plain_text_default' in 'field list' [42S22]
[19:15:00.88][25553c39] Exception[3001]: Database error
~ /libraries/afterlogic/common/manager.php (564)
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Alex
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Posted: 23 November 2017 at 12:08pm | IP Logged Quote Alex
So you're basically implying that database upgrade script didn't do its work? I.e. when you performed upgrading instructions (https://afterlogic.com/docs/webmail-lite/installation/upgrading-instructions, step 5 "update WebMail Lite database format by clicking "Update Tables" button in Database Settings screen."), it did nothing?

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Alex
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iliusha
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Posted: 23 November 2017 at 3:17pm | IP Logged Quote iliusha
Alex wrote:
So you're basically implying that database upgrade script didn't do its work? I.e. when you performed upgrading instructions (https://afterlogic.com/docs/webmail-lite/installation/upgrading-instructions, step 5 "update WebMail Lite database format by clicking "Update Tables" button in Database Settings screen."), it did nothing?

Regards,
Alex


hi Alex,

It did nothing, just blank page, now I downloaded again full code, restarted web server - and seems is working fine.

Thank You all for the support!!!
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