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Topic: Time for load emails very long

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rustem
Newbie
Newbie

Joined: 28 August 2014
Location: Ukraine
Online Status: Offline
Posts: 2

Posted: 28 August 2014 at 2:36am \| IP Logged

Emails for Gmail account upload very long time. But for only 1 account, for another accounts all norm. What could be causing this? Please, help me with it.

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 28 August 2014 at 2:39am \| IP Logged

To answer that, you would need to enable debug logging in AdminPanel, reproduce the problem and check what's causing the delay. One of the possible reasons is a large number of folders and subfolders on that IMAP account. Also, you might want to turn message threading off in the account settings and see if that helps.

--
Regards,
Igor, AfterLogic Support

rustem
Newbie
Newbie

Joined: 28 August 2014
Location: Ukraine
Online Status: Offline
Posts: 2

Posted: 28 August 2014 at 2:59am \| IP Logged

I tried do it now, but don't see any important info in log file, maybe I don't understand something?
[09:49:48.74] Location: index.php

[09:49:48.77] /webmail/webmail/adminpanel/index.php
[09:49:48.77]
[09:49:48.77] call CCommonModule->PopulateData->SystemLogging()
[09:49:48.77] call CWebMailModule->PopulateData->SystemLogging()

[09:49:51.29] /webmail/webmail/adminpanel/index.php?pop&type=dllog
[09:49:51.29]
[09:49:51.29] call CCommonModule->StandardPopAction->System()
[09:49:51.29] call CWebMailModule->StandardPopAction->System()

[09:50:17.57] /webmail/webmail/adminpanel/index.php?pop&type=log&action=view
[09:50:17.57]
[09:50:17.57] call CCommonModule->StandardPopAction->System()
[09:50:17.57] call CWebMailModule->StandardPopAction->System()

[09:50:52.23] /webmail/webmail/adminpanel/index.php?pop&type=log&action=view
[09:50:52.23]
[09:50:52.23] call CCommonModule->StandardPopAction->System()
[09:50:52.25] call CWebMailModule->StandardPopAction->System()

[09:51:22.71] /webmail/webmail/adminpanel/index.php?pop&type=log&action=view
[09:51:22.71]
[09:51:22.71] call CCommonModule->StandardPopAction->System()
[09:51:22.71] call CWebMailModule->StandardPopAction->System()

[09:56:23.97] /webmail/webmail/adminpanel/index.php?pop&type=log&action=view
[09:56:23.97]
[09:56:23.97] call CCommonModule->StandardPopAction->System()
[09:56:23.97] call CWebMailModule->StandardPopAction->System()

[09:57:58.16] /webmail/webmail/adminpanel/index.php?pop&type=log&action=view
[09:57:58.16]
[09:57:58.16] call CCommonModule->StandardPopAction->System()
[09:57:58.16] call CWebMailModule->StandardPopAction->System()

In Chrome debug panel I see, that time for sending and receiving is good, but waiting response very big (some minutes)...

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 28 August 2014 at 3:07am \| IP Logged

The log doesn't seem to contain anything related to handling email access. You need to enable logging and then repeat the login process starting from entering the credentials on login page. Also, make sure logging verbosity is set to Debug level.

--
Regards,
Igor, AfterLogic Support

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