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cartaysm
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Joined: 17 February 2009
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Posts: 53
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| Posted: 19 May 2010 at 1:03pm | IP Logged
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Upgraded to the 4.10 version of AfterLogic WebMail Pro ASP.NET. I used the instructions found here;
http://www.afterlogic.com/support/webmail-pro-net-upgrading- instructions
everything is up and running and I have tested my connection to my database and it tests fine however when I go to change my smtp or pop settings it says Negative server response. I have restarted the server and service and its not helping. Any suggestions?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6167
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| Posted: 20 May 2010 at 1:58am | IP Logged
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If you'd like us to help you on this, please enable logging, reproduce the issue and provide us with both the log files via HelpDesk interface. Be sure to include a link to this forum thread for reference purposes.
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Regards,
Igor, AfterLogic Support
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cartaysm
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| Posted: 20 May 2010 at 5:31am | IP Logged
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I have edited my config file and I am still getting that error, but I am not seeing the temp file with a log in it... I am unsure what is going on
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cartaysm
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| Posted: 20 May 2010 at 5:32am | IP Logged
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I did on installation get a popup saying no appconfig file. I just downloaded it again and got the same message. running windows server 2008 and ran the app as admin.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6167
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| Posted: 20 May 2010 at 6:20am | IP Logged
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Quote:
| I have edited my config file and I am still getting that error, but I am not seeing the temp file with a log in it... I am unsure what is going on |
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You might try granting Full Control permissions to Everyone account over that file.
Quote:
| I did on installation get a popup saying no appconfig file. I just downloaded it again and got the same message. running windows server 2008 and ran the app as admin. |
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For some reason, the installer couldn't find primary IIS configuration file. But that shouldn't be a critical issue as you can always set up IIS application manually for WEBMAIL directory.
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Regards,
Igor, AfterLogic Support
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cartaysm
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Joined: 17 February 2009
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Posts: 53
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| Posted: 20 May 2010 at 8:54am | IP Logged
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OK I have noticed that txt file is collecting data now but if I delete it and make my error happen so it would be the only error the file does not generate. I have completely redone my IIS app files and reinstalled the program about 3 times, I keep getting the same error Negative server response and non of my changes are sticking. My database is connected correctly.. Any more suggestions?
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cartaysm
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Posts: 53
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| Posted: 20 May 2010 at 9:43am | IP Logged
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Got it, here is the error;
[5/20/2010 12:41:09 PM] ERROR!!!
[Message]
Negative server response.
[Stack Trace]
at XMailAdminProxy.XMLayer.Receive()
at XMailAdminProxy.XMLayer.Login()
at XMServerSettings.LoadSettings()
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cartaysm
Groupie
Joined: 17 February 2009
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Posts: 53
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| Posted: 20 May 2010 at 9:44am | IP Logged
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[5/20/2010 12:41:14 PM] ERROR!!!
[Message]
Negative server response.
[Stack Trace]
at XMailAdminProxy.XMLayer.Receive()
at XMailAdminProxy.XMLayer.Login()
at XMServerSettings.SaveSettings()
at PlugIns_Server_main.SaveSettings()
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cartaysm
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Joined: 17 February 2009
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Posts: 53
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| Posted: 21 May 2010 at 12:10pm | IP Logged
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To anyone running into the same issue it has to do with installing the new version and then dropping your old files in from the App_Data as instructed by the upgrade instructions http://www.afterlogic.com/support/webmail-pro-net-upgrading- instructions
I found that in a fresh install only keep the domain settings and you will only get one error all you need to do is then go to the mailroot folder and add your domain to the domains.tab file. This will add your old domain to the new list and everything will be back to normal.. Thanks for all the help
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okutbay
Newbie
Joined: 06 January 2011
Location: Turkey
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Posts: 6
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| Posted: 06 January 2011 at 7:07am | IP Logged
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i'm having same issue with "cartaysm"... unable to update smtp settings...
is there any solution for this???
thanks in advance
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