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telarc Newbie
Joined: 24 February 2015 Location: Korea, South
Online Status: Offline Posts: 4
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Posted: 06 August 2023 at 4:15am | IP Logged
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Whenever we save a note, I get an error saying "An error occurred during saving the note."
However, the notes are saved normally.
Temporarily, I changed only the string in "English.ini" so that the message "saved successfully" instead of the error message.
I would be grateful if you let me know if there is a way to fundamentally solve it.
Thank you for reading.
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Igor AfterLogic Support
Joined: 24 June 2008 Location: United States
Online Status: Offline Posts: 6094
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Posted: 06 August 2023 at 11:32pm | IP Logged
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Hello,
Can you please confirm which version of WebMail Pro you're using? It can be determined as shown here.
Also, are there any errors in the logs of WebMail or webserver/PHP? Thanks.
--
Regards,
Igor, Afterlogic Support
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telarc Newbie
Joined: 24 February 2015 Location: Korea, South
Online Status: Offline Posts: 4
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Posted: 07 August 2023 at 4:00am | IP Logged
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Thank you for reply.
We use 9.3.1.build3-build-a3 and full debug log when we save note today is below.
===== Log ==============
[10:56:07.20][809b14db]
[10:56:07.20][809b14db] ===== API: LogsViewerWebclient::GetLogFilesData
[10:56:07.21][809b14db] @Time: 0.0038
[10:56:07.21][809b14db] @TimeApiInit: 0.0315
[10:56:07.21][809b14db] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:07.21][809b14db] INFO[TIME]: Time delta: 1691405767.2105
[10:56:13.08][9683d405]
[10:56:13.08][9683d405] ===== API: LogsViewerWebclient::GetLogFilesData
[10:56:13.08][9683d405] @Time: 0.0042
[10:56:13.08][9683d405] @TimeApiInit: 0.0388
[10:56:13.08][9683d405] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:13.08][9683d405] INFO[TIME]: Time delta: 1691405773.0821
[10:56:19.07][8bf20ed0]
[10:56:19.07][8bf20ed0] ===== API: LogsViewerWebclient::GetLogFilesData
[10:56:19.07][8bf20ed0] @Time: 0.005
[10:56:19.07][8bf20ed0] @TimeApiInit: 0.0384
[10:56:19.07][8bf20ed0] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:19.07][8bf20ed0] INFO[TIME]: Time delta: 1691405779.0742
[10:56:20.01][b974497a]
[10:56:20.01][b974497a] ===== API: MailNotesPlugin::SaveNote
[10:56:20.01][b974497a] IMAP[NOTE]: Start connection to "tcp://127.0.0.1:143"
[10:56:20.02][b974497a] IMAP[DATA]: < * OK IMAPrev1\r\n
[10:56:20.02][b974497a] IMAP[DATA]: > TAG1 CAPABILITY\r\n
[10:56:20.02][b974497a] IMAP[DATA]: < * CAPABILITY IMAP4 IMAP4rev1 CHILDREN IDLE QUOTA SORT ACL NAMESPACE RIGHTS=texk\r\n
[10:56:20.02][b974497a] IMAP[DATA]: < TAG1 OK CAPABILITY completed\r\n
[10:56:20.02][b974497a] IMAP[SECURE]: > TAG2 LOGIN "service@intbow.com" "********"\r\n
[10:56:20.02][b974497a] IMAP[DATA]: < TAG2 OK LOGIN completed\r\n
[10:56:20.02][b974497a] IMAP[DATA]: > TAG3 APPEND "Notes" {394}\r\n
[10:56:20.02][b974497a] IMAP[DATA]: < + Ready for literal data\r\n
[10:56:20.02][b974497a] IMAP[NOTE]: Write to connection stream
[10:56:20.02][b974497a] IMAP[DATA]: > \r\n
[10:56:20.03][b974497a] IMAP[DATA]: < TAG3 OK APPEND completed\r\n
[10:56:20.03][b974497a] IMAP[DATA]: > TAG4 SELECT "Notes"\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < * 1 EXISTS\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < * 1 RECENT\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < * FLAGS (\Deleted \Seen \Draft \Answered \Flagged)\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < * OK [UIDVALIDITY 1691351937] current uidvalidity\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < * OK [UNSEEN 10] unseen messages\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < * OK [UIDNEXT 11] next uid\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < * OK [PERMANENTFLAGS (\Deleted \Seen \Draft \Answered \Flagged)] limited\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < TAG4 OK [READ-WRITE] SELECT completed\r\n
[10:56:20.03][b974497a] IMAP[DATA]: > TAG5 UID STORE 0 +FLAGS.SILENT (\Seen)\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < TAG5 OK UID completed\r\n
[10:56:20.03][b974497a] @Time: 0.0748
[10:56:20.03][b974497a] @TimeApiInit: 0.051
[10:56:20.03][b974497a] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:20.03][b974497a] INFO[TIME]: Time delta: 1691405780.0354
[10:56:20.03][b974497a] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:20.03][b974497a] INFO[TIME]: Time delta: 1691405780.0358
[10:56:20.03][b974497a] IMAP[DATA]: > TAG6 LOGOUT\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < * BYE Have a nice day\r\n
[10:56:20.03][b974497a] IMAP[DATA]: < TAG6 OK Logout completed\r\n
[10:56:20.03][b974497a] IMAP[NOTE]: Disconnected from "tcp://127.0.0.1:143" (success)
[10:56:20.18][3020eb89]
[10:56:20.18][3020eb89] ===== API: Mail::GetRelevantFoldersInformation
[10:56:20.18][3020eb89] IMAP[NOTE]: Start connection to "tcp://127.0.0.1:143"
[10:56:20.19][3020eb89] IMAP[DATA]: < * OK IMAPrev1\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: > TAG1 CAPABILITY\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < * CAPABILITY IMAP4 IMAP4rev1 CHILDREN IDLE QUOTA SORT ACL NAMESPACE RIGHTS=texk\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < TAG1 OK CAPABILITY completed\r\n
[10:56:20.19][3020eb89] IMAP[SECURE]: > TAG2 LOGIN "service@intbow.com" "********"\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < TAG2 OK LOGIN completed\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: > TAG3 CAPABILITY\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < * CAPABILITY IMAP4 IMAP4rev1 CHILDREN IDLE QUOTA SORT ACL NAMESPACE RIGHTS=texk\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < TAG3 OK CAPABILITY completed\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: > TAG4 STATUS "INBOX" (MESSAGES UNSEEN UIDNEXT)\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < * STATUS "INBOX" (MESSAGES 0 UNSEEN 0 UIDNEXT 971)\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < TAG4 OK Status completed\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: > TAG5 STATUS "Spam" (MESSAGES UNSEEN UIDNEXT)\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < * STATUS "Spam" (MESSAGES 0 UNSEEN 0 UIDNEXT 78)\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < TAG5 OK Status completed\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: > TAG6 STATUS "Notes" (MESSAGES UNSEEN UIDNEXT)\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < * STATUS "Notes" (MESSAGES 1 UNSEEN 1 UIDNEXT 11)\r\n
[10:56:20.19][3020eb89] IMAP[DATA]: < TAG6 OK Status completed\r\n
[10:56:20.20][3020eb89] @Time: 0.066
[10:56:20.20][3020eb89] @TimeApiInit: 0.0475
[10:56:20.20][3020eb89] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:20.20][3020eb89] INFO[TIME]: Time delta: 1691405780.2006
[10:56:20.20][3020eb89] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:20.20][3020eb89] INFO[TIME]: Time delta: 1691405780.2011
[10:56:20.20][3020eb89] IMAP[DATA]: > TAG7 LOGOUT\r\n
[10:56:20.20][3020eb89] IMAP[DATA]: < * BYE Have a nice day\r\n
[10:56:20.20][3020eb89] IMAP[DATA]: < TAG7 OK Logout completed\r\n
[10:56:20.20][3020eb89] IMAP[NOTE]: Disconnected from "tcp://127.0.0.1:143" (success)
[10:56:20.34][42493e8c]
[10:56:20.34][42493e8c] ===== API: Mail::GetMessages
[10:56:20.34][42493e8c] IMAP[NOTE]: Start connection to "tcp://127.0.0.1:143"
[10:56:20.35][42493e8c] IMAP[DATA]: < * OK IMAPrev1\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: > TAG1 CAPABILITY\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * CAPABILITY IMAP4 IMAP4rev1 CHILDREN IDLE QUOTA SORT ACL NAMESPACE RIGHTS=texk\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < TAG1 OK CAPABILITY completed\r\n
[10:56:20.35][42493e8c] IMAP[SECURE]: > TAG2 LOGIN "service@intbow.com" "********"\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < TAG2 OK LOGIN completed\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: > TAG3 SELECT "Notes"\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * 1 EXISTS\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * 0 RECENT\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * FLAGS (\Deleted \Seen \Draft \Answered \Flagged)\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * OK [UIDVALIDITY 1691351937] current uidvalidity\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * OK [UNSEEN 10] unseen messages\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * OK [UIDNEXT 11] next uid\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * OK [PERMANENTFLAGS (\Deleted \Seen \Draft \Answered \Flagged)] limited\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < TAG3 OK [READ-WRITE] SELECT completed\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: > TAG4 STATUS "Notes" (MESSAGES UNSEEN UIDNEXT)\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * STATUS "Notes" (MESSAGES 1 UNSEEN 1 UIDNEXT 11)\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < TAG4 OK Status completed\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: > TAG5 CAPABILITY\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * CAPABILITY IMAP4 IMAP4rev1 CHILDREN IDLE QUOTA SORT ACL NAMESPACE RIGHTS=texk\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < TAG5 OK CAPABILITY completed\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: > TAG6 FETCH 1 (UID RFC822.SIZE INTERNALDATE FLAGS BODYSTRUCTURE BODY.PEEK[HEADER])\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < * 1 FETCH (UID 10 RFC822.SIZE 396 FLAGS () INTERNALDATE " 7-Aug-2023 19:56:20 +0900" BODYSTRUCTURE ("TEXT" "HTML" ("CHARSET" "utf-8") NIL "xptmxm" "quoted-printable" 49 3) BODY[HEADER] {347}\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < )\r\n
[10:56:20.35][42493e8c] IMAP[DATA]: < TAG6 OK FETCH completed\r\n
[10:56:20.36][42493e8c] @Time: 0.0678
[10:56:20.36][42493e8c] @TimeApiInit: 0.0458
[10:56:20.36][42493e8c] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:20.36][42493e8c] INFO[TIME]: Time delta: 1691405780.3609
[10:56:20.36][42493e8c] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:20.36][42493e8c] INFO[TIME]: Time delta: 1691405780.3613
[10:56:20.36][42493e8c] IMAP[DATA]: > TAG7 LOGOUT\r\n
[10:56:20.36][42493e8c] IMAP[DATA]: < * BYE Have a nice day\r\n
[10:56:20.36][42493e8c] IMAP[DATA]: < TAG7 OK Logout completed\r\n
[10:56:20.36][42493e8c] IMAP[NOTE]: Disconnected from "tcp://127.0.0.1:143" (success)
[10:56:20.51][ad94a0d9]
[10:56:20.51][ad94a0d9] ===== API: Mail::GetMessagesBodies
[10:56:20.52][ad94a0d9] IMAP[NOTE]: Start connection to "tcp://127.0.0.1:143"
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * OK IMAPrev1\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: > TAG1 CAPABILITY\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * CAPABILITY IMAP4 IMAP4rev1 CHILDREN IDLE QUOTA SORT ACL NAMESPACE RIGHTS=texk\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < TAG1 OK CAPABILITY completed\r\n
[10:56:20.52][ad94a0d9] IMAP[SECURE]: > TAG2 LOGIN "service@intbow.com" "********"\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < TAG2 OK LOGIN completed\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: > TAG3 SELECT "Notes"\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * 1 EXISTS\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * 0 RECENT\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * FLAGS (\Deleted \Seen \Draft \Answered \Flagged)\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * OK [UIDVALIDITY 1691351937] current uidvalidity\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * OK [UNSEEN 10] unseen messages\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * OK [UIDNEXT 11] next uid\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * OK [PERMANENTFLAGS (\Deleted \Seen \Draft \Answered \Flagged)] limited\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < TAG3 OK [READ-WRITE] SELECT completed\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: > TAG4 UID FETCH 10 (UID RFC822.SIZE BODYSTRUCTURE)\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < * 1 FETCH (UID 10 RFC822.SIZE 396 BODYSTRUCTURE ("TEXT" "HTML" ("CHARSET" "utf-8") NIL "xptmxm" "quoted-printable" 49 3))\r\n
[10:56:20.52][ad94a0d9] IMAP[DATA]: < TAG4 OK UID completed\r\n
[10:56:20.53][ad94a0d9] IMAP[DATA]: > TAG5 UID FETCH 10 (UID RFC822.SIZE INTERNALDATE FLAGS BODY.PEEK[HEADER] BODY.PEEK[1])\r\n
[10:56:20.53][ad94a0d9] IMAP[DATA]: < * 1 FETCH (UID 10 RFC822.SIZE 396 FLAGS () INTERNALDATE " 7-Aug-2023 19:56:20 +0900" BODY[HEADER] {347}\r\n
[10:56:20.53][ad94a0d9] IMAP[DATA]: < BODY[1] {49}\r\n
[10:56:20.53][ad94a0d9] IMAP[DATA]: < )\r\n
[10:56:20.53][ad94a0d9] IMAP[DATA]: < TAG5 OK UID completed\r\n
[10:56:20.53][ad94a0d9] @Time: 0.0756
[10:56:20.53][ad94a0d9] @TimeApiInit: 0.0547
[10:56:20.53][ad94a0d9] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:20.53][ad94a0d9] INFO[TIME]: Time delta: 1691405780.5348
[10:56:20.53][ad94a0d9] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:20.53][ad94a0d9] INFO[TIME]: Time delta: 1691405780.5352
[10:56:20.53][ad94a0d9] IMAP[DATA]: > TAG6 LOGOUT\r\n
[10:56:20.53][ad94a0d9] IMAP[DATA]: < * BYE Have a nice day\r\n
[10:56:20.53][ad94a0d9] IMAP[DATA]: < TAG6 OK Logout completed\r\n
[10:56:20.53][ad94a0d9] IMAP[NOTE]: Disconnected from "tcp://127.0.0.1:143" (success)
[10:56:24.24][82653092]
[10:56:24.24][82653092] ===== API: LogsViewerWebclient::GetLogFilesData
[10:56:24.24][82653092] @Time: 0.0035
[10:56:24.24][82653092] @TimeApiInit: 0.0329
[10:56:24.24][82653092] INFO[MEMORY]: Memory peak usage: 2MB
[10:56:24.24][82653092] INFO[TIME]: Time delta: 1691405784.2433
[10:56:28.12][7c4a3e32]
[10:56:28.13][7c4a3e32] ===== API: LogsViewerWebclient::GetLogFile
== End Log =============================
Thank you inadvance.
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Igor AfterLogic Support
Joined: 24 June 2008 Location: United States
Online Status: Offline Posts: 6094
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Posted: 07 August 2023 at 4:10am | IP Logged
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Sorry, that's a very old version released in early 2022, you need to make sure the issue occurs with the latest version - 9.7.2 at the moment.
Also, it's worth checking the webserver/PHP logs as the actual error message could be coming from there.
Please bear in mind that this forum is a community resource, if you require assistance from Afterlogic team directly please consider opening a support ticket - and I'd recommend to check if your maintenance contract is valid and renew it if necessary.
--
Regards,
Igor, Afterlogic Support
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telarc Newbie
Joined: 24 February 2015 Location: Korea, South
Online Status: Offline Posts: 4
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Posted: 07 August 2023 at 5:13am | IP Logged
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Oh, I see.
Thank you for kind reply Igor.
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