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Subject Topic: Adminpanel - users cannot be deleted Post ReplyPost New Topic
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Freezer
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Joined: 26 October 2021
Location: Germany
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Posted: 16 December 2022 at 3:42am | IP Logged Quote Freezer

Hello,

users cannot be deleted directly from the admin panel.

Error message: Clear user error (SQLSTATE[HY000]: General error: 1615 Prepared statement needs to be re-prepared (SQL: delete from `au_contacts_groups` where `IdUser` = xxxx))

Version: 9.4.1.build1-build-a3

Regards,
Freezer
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Igor
AfterLogic Support
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Posted: 16 December 2022 at 3:44am | IP Logged Quote Igor

Can you upgrade to the latest 9.6.1 and see if the issue persists? Thanks.

--
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Igor, Afterlogic Support
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Freezer
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Posted: 21 December 2022 at 7:55am | IP Logged Quote Freezer

I will update and test next week. Christmas stress! :)
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Freezer
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Posted: 27 December 2022 at 2:16am | IP Logged Quote Freezer

Hello,

the problem also exists with version 9.6.1

Regards,
Freezer
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Igor
AfterLogic Support
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Posted: 27 December 2022 at 2:23am | IP Logged Quote Igor

And you did press "Create/Update tables" button in Database Settings screen of admin interface, correct?

--
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Igor, Afterlogic Support
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Freezer
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Joined: 26 October 2021
Location: Germany
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Posted: 27 December 2022 at 2:54am | IP Logged Quote Freezer

I'm not sure if i understand you correctly. For the test i installed a new version (no update). As soon as i want to delete a user in the user menu, the error message appears. Updating the database has no effect.

Regards,
Freezer
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Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6062
Posted: 27 December 2022 at 3:21am | IP Logged Quote Igor

Interesting, never seen such an error before. There's a change the following change will help - in system/Api.php file, locate the following code:

Code:
if ($oPdo)
{
     $oPdo->setAttribute(\PDO::ATTR_ERRMODE, \PDO::ERRMODE_EXCEPTION);
     $oPdo->setAttribute(\PDO::MYSQL_ATTR_INIT_COMMAND, "SET NAMES utf8");
}


and add another attribute there as follows:

Code:
if ($oPdo)
{
     $oPdo->setAttribute(\PDO::ATTR_ERRMODE, \PDO::ERRMODE_EXCEPTION);
     $oPdo->setAttribute(\PDO::MYSQL_ATTR_INIT_COMMAND, "SET NAMES utf8");
     $oPdo->setAttribute(\PDO::ATTR_EMULATE_PREPARES, true);
}


Alternately, this discussion thread at StackOverflow advises the following setting:

Code:
SET GLOBAL table_definition_cache = 1024


Hope it helps.

--
Regards,
Igor, Afterlogic Support
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Freezer
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Joined: 26 October 2021
Location: Germany
Online Status: Offline
Posts: 18
Posted: 27 December 2022 at 4:14am | IP Logged Quote Freezer

I modified the Api.php and now deleting a user works fine.

Many thanks for your support,
Freezer
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