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Subject Topic: Unknown error. (TAG5 BAD Parse Error (too Post ReplyPost New Topic
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Joined: 06 October 2021
Location: Switzerland
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Posts: 1
Posted: 06 October 2021 at 12:35am | IP Logged Quote alephtaph

Hi everyone
I have added a IMAP account from iCloud. It seems to work ion the inbox, but when I try to access another folder and sometimes the inbox too, I get the following error: Unknown error. (TAG5 BAD Parse Error (took 0 ms)

Thanks for all the help.
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AfterLogic Support
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 5750
Posted: 06 October 2021 at 12:55am | IP Logged Quote Igor

To find out what's causing the problem, enable logging in adminpanel, make sure log verbosity is set to Debug and LogStackTrace is set to true in data/settings/config.json file:

Debug logging as main troubleshooting measure

Reproduce the issue and check the logs. If you provide us with the logs, we may be able to help you further on this; feel free to send those privately via HelpDesk.

Igor, Afterlogic Support
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