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Subject Topic: Data transfer has failed Post ReplyPost New Topic
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pschu
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Joined: 12 September 2021
Location: Hong Kong
Online Status: Offline
Posts: 1
Posted: 13 September 2021 at 2:48am | IP Logged Quote pschu

Got the message 'Data transfer has failed, probably due to server error. Please contact system administrator.' while trying to send out an email.

The console log in the browser:
app.min.js?8393:1 POST https://domain/?/Api/ net::ERR_CONNECTION_TIMED_OUT

The php error log:
[Sun Sep 12 18:30:48.557742 2021] [php7:error] [pid 1161] [client ip:host] PHP Fatal error: Uncaught Aurora\\System\\Exceptions\\ApiException: ApiException in /[path]/public_html/system/Api.php:1109\nStack trace:\n#0 /[path]/public_html/modules/Mail/Module.php(6356): Aurora\\System\\Api::checkUserRoleIsAtLeast(2)\n#1 [internal function]: Aurora\\Modules\\Mail\\Module->EntryDownloadAttachment()\n#2 /[path]/public_html/system/Router.php(108): call_user_func_array(Array, Array)\n#3 /[path]/public_html/system/Module/Manager.php(611): Aurora\\System\\Router->route('mail-attachment')\n#4 /[path]/public_html/system/Application.php(119): Aurora\\System\\Module\\Manager->RunEntry('mail-attachment')\n#5 /[path]/public_html/system/Application.php(90): Aurora\\System\\Application->Route('mail-attachment')\n#6 /[path]/public_html/index.php(21): Aurora\\System\\Application::Start()\n#7 {main}\n thrown in /[path]/public_html/system/Api.php on line 1109, referer: https://en.mail.qq.com/
[Sun Sep 12 18:30:49.208850 2021] [php7:error] [pid 1165] [client ip:host] PHP Fatal error: Uncaught Aurora\\System\\Exceptions\\ApiException: ApiException in /[path]/public_html/system/Api.php:1109\nStack trace:\n#0 /[path]/public_html/modules/Mail/Module.php(6356): Aurora\\System\\Api::checkUserRoleIsAtLeast(2)\n#1 [internal function]: Aurora\\Modules\\Mail\\Module->EntryDownloadAttachment()\n#2 /[path]/public_html/system/Router.php(108): call_user_func_array(Array, Array)\n#3 /[path]/public_html/system/Module/Manager.php(611): Aurora\\System\\Router->route('mail-attachment')\n#4 /[path]/public_html/system/Application.php(119): Aurora\\System\\Module\\Manager->RunEntry('mail-attachment')\n#5 /[path]/public_html/system/Application.php(90): Aurora\\System\\Application->Route('mail-attachment')\n#6 /[path]/public_html/index.php(21): Aurora\\System\\Application::Start()\n#7 {main}\n thrown in /[path]/public_html/system/Api.php on line 1109

Can anyone help?
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Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 5750
Posted: 13 September 2021 at 2:50am | IP Logged Quote Igor

What version of WebMail Pro are you getting this with? Also, does an issue occur if you're sending email without an attachment?

--
Regards,
Igor, Afterlogic Support
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