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lechtitem
Newbie
Joined: 06 October 2020
Location: France
Online Status: Offline
Posts: 2
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| Posted: 06 October 2020 at 6:04am | IP Logged
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Hi,
I have enabled the option for Webmail Lite to classify emails based on the message header.
The classification of the mails worked perfectly.
But all emails from September 23 to September 30 end up at the bottom of the pile. Before and after this period the mails are well classified.
How can I make so that the mails are classified again well on all the mailboxes?
Thank you
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038
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| Posted: 06 October 2020 at 6:16am | IP Logged
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Not sure what you refer to as "classify", are you speaking of message sorting as described here? The effect you described could happen due to mails moved between folders manually. Anyway, not much can be done about it on WebMail side as it's not WebMail doing the sorting - it instructs IMAP server to return the message data in the sorted order, so I suggest to check this with support/docs of mail server you're using, it could be some kind of bug there. And you can always enable debug logs in WebMail Lite to see what commands are sent to server, if you may need that for troubleshooting purposes.
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Regards,
Igor, Afterlogic Support
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lechtitem
Newbie
Joined: 06 October 2020
Location: France
Online Status: Offline
Posts: 2
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| Posted: 08 October 2020 at 6:16am | IP Logged
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Hi,
Excuse me.
I wanted to talk about the sorting of emails and not the classification.
I solved my problem by changing the setting "MessagesSortBy" on "date" instead of "arrival" in Mail.config.json.
The emails are new well sorted.
Thank you.
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Topic: classification error of some mail
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