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iliusha Newbie
Joined: 22 November 2017 Location: Ireland
Online Status: Offline Posts: 3
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Posted: 22 November 2017 at 3:39pm | IP Logged
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Hi All,
After upgrade to v 7.7.6 I cannot authenticate to webmail, receiving "The username or password you entered is incorrect.". In V. 7.7.5 - everything is working properly. How can i solve this?
Thank You.
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Igor AfterLogic Support
Joined: 24 June 2008 Location: United States
Online Status: Offline Posts: 6092
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Posted: 23 November 2017 at 12:41am | IP Logged
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Please enable logging in AdminPanel, make sure Verbosity is set to Debug, reproduce the problem and share the logs so we could assist you on this further. Thank you.
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Regards,
Igor, AfterLogic Support
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iliusha Newbie
Joined: 22 November 2017 Location: Ireland
Online Status: Offline Posts: 3
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Posted: 23 November 2017 at 11:28am | IP Logged
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Igor wrote:
Please enable logging in AdminPanel, make sure Verbosity is set to Debug, reproduce the problem and share the logs so we could assist you on this further. Thank you.
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Regards,
Igor, AfterLogic Support |
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Hi Igor,
Thank Yoy for the suggestion, it seems that in new version database structure was changed. This error I'm receiving in log files:
[19:15:00.88][25553c39] DB[1] > SELECT `id_user`, `id_subscription`, `id_helpdesk_user`, `msgs_per_page`, `contacts_per_page`, `auto_checkmail_interval`, `created_time`, `last_login`, `last_login_now`, `logins_count`, `def_skin`, `def_lang`, `def_editor`, `save_mail`, `layout`, `incoming_charset`, `def_timezone`, `def_time_fmt`, `def_date_fmt`, `client_timezone`, `question_1`, `question_2`, `answer_1`, `answer_2`, `sip_enable`, `sip_impi`, `sip_password`, `twilio_number`, `twilio_enable`, `twilio_default_number`, `use_threads`, `save_replied_messages_to_current_folder`, `compose_plain_text_default`, `desktop_notifications`, `allow_change_input_direction`, `allow_helpdesk_notifications`, `enable_open_pgp`, `allow_autosave_in_drafts`, `autosign_outgoing_emails`, `capa`, `custom_fields`, `helpdesk_signature`, `helpdesk_signature_enable`, `files_enable`, `email_notification`, `password_reset_hash` FROM awm_settings WHERE `id_user` = 0
[19:15:00.88][25553c39] DB ERROR < 42S22
1054
Unknown column 'compose_plain_text_default' in 'field list' [42S22]
[19:15:00.88][25553c39] Previous Exception: 42S22
1054
Unknown column 'compose_plain_text_default' in 'field list' [42S22]
[19:15:00.88][25553c39] Exception[3001]: Database error
~ /libraries/afterlogic/common/manager.php (564)
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Alex AfterLogic Support
Joined: 19 November 2003
Online Status: Offline Posts: 2206
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Posted: 23 November 2017 at 12:08pm | IP Logged
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So you're basically implying that database upgrade script didn't do its work? I.e. when you performed upgrading instructions (https://afterlogic.com/docs/webmail-lite/installation/upgrading-instructions, step 5 "update WebMail Lite database format by clicking "Update Tables" button in Database Settings screen."), it did nothing?
Regards,
Alex
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iliusha Newbie
Joined: 22 November 2017 Location: Ireland
Online Status: Offline Posts: 3
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Posted: 23 November 2017 at 3:17pm | IP Logged
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hi Alex,
It did nothing, just blank page, now I downloaded again full code, restarted web server - and seems is working fine.
Thank You all for the support!!!
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