Search The ForumSearch   RegisterRegister  LoginLogin

AfterLogic WebMail Lite 7

 AfterLogic Forum : AfterLogic WebMail Lite 7
Subject Topic: Authentication after Upgrade Post ReplyPost New Topic
Author
Message << Prev Topic | Next Topic >>
iliusha
Newbie
Newbie
Avatar

Joined: 22 November 2017
Location: Ireland
Online Status: Offline
Posts: 3
Posted: 22 November 2017 at 3:39pm | IP Logged Quote iliusha

Hi All,

After upgrade to v 7.7.6 I cannot authenticate to webmail, receiving "The username or password you entered is incorrect.". In V. 7.7.5 - everything is working properly. How can i solve this?
Thank You.
Back to Top View iliusha's Profile Search for other posts by iliusha
 
Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6092
Posted: 23 November 2017 at 12:41am | IP Logged Quote Igor

Please enable logging in AdminPanel, make sure Verbosity is set to Debug, reproduce the problem and share the logs so we could assist you on this further. Thank you.

--
Regards,
Igor, AfterLogic Support
Back to Top View Igor's Profile Search for other posts by Igor
 
iliusha
Newbie
Newbie
Avatar

Joined: 22 November 2017
Location: Ireland
Online Status: Offline
Posts: 3
Posted: 23 November 2017 at 11:28am | IP Logged Quote iliusha

Igor wrote:
Please enable logging in AdminPanel, make sure Verbosity is set to Debug, reproduce the problem and share the logs so we could assist you on this further. Thank you.

--
Regards,
Igor, AfterLogic Support


Hi Igor,
Thank Yoy for the suggestion, it seems that in new version database structure was changed. This error I'm receiving in log files:

[19:15:00.88][25553c39] DB[1] > SELECT `id_user`, `id_subscription`, `id_helpdesk_user`, `msgs_per_page`, `contacts_per_page`, `auto_checkmail_interval`, `created_time`, `last_login`, `last_login_now`, `logins_count`, `def_skin`, `def_lang`, `def_editor`, `save_mail`, `layout`, `incoming_charset`, `def_timezone`, `def_time_fmt`, `def_date_fmt`, `client_timezone`, `question_1`, `question_2`, `answer_1`, `answer_2`, `sip_enable`, `sip_impi`, `sip_password`, `twilio_number`, `twilio_enable`, `twilio_default_number`, `use_threads`, `save_replied_messages_to_current_folder`, `compose_plain_text_default`, `desktop_notifications`, `allow_change_input_direction`, `allow_helpdesk_notifications`, `enable_open_pgp`, `allow_autosave_in_drafts`, `autosign_outgoing_emails`, `capa`, `custom_fields`, `helpdesk_signature`, `helpdesk_signature_enable`, `files_enable`, `email_notification`, `password_reset_hash` FROM awm_settings WHERE `id_user` = 0
[19:15:00.88][25553c39] DB ERROR < 42S22
1054
Unknown column 'compose_plain_text_default' in 'field list' [42S22]
[19:15:00.88][25553c39] Previous Exception: 42S22
1054
Unknown column 'compose_plain_text_default' in 'field list' [42S22]
[19:15:00.88][25553c39] Exception[3001]: Database error
~ /libraries/afterlogic/common/manager.php (564)
Back to Top View iliusha's Profile Search for other posts by iliusha
 
Alex
AfterLogic Support
AfterLogic Support
Avatar

Joined: 19 November 2003
Online Status: Offline
Posts: 2206
Posted: 23 November 2017 at 12:08pm | IP Logged Quote Alex

So you're basically implying that database upgrade script didn't do its work? I.e. when you performed upgrading instructions (https://afterlogic.com/docs/webmail-lite/installation/upgrading-instructions, step 5 "update WebMail Lite database format by clicking "Update Tables" button in Database Settings screen."), it did nothing?

Regards,
Alex
Back to Top View Alex's Profile Search for other posts by Alex
 
iliusha
Newbie
Newbie
Avatar

Joined: 22 November 2017
Location: Ireland
Online Status: Offline
Posts: 3
Posted: 23 November 2017 at 3:17pm | IP Logged Quote iliusha

Alex wrote:
So you're basically implying that database upgrade script didn't do its work? I.e. when you performed upgrading instructions (https://afterlogic.com/docs/webmail-lite/installation/upgrading-instructions, step 5 "update WebMail Lite database format by clicking "Update Tables" button in Database Settings screen."), it did nothing?

Regards,
Alex


hi Alex,

It did nothing, just blank page, now I downloaded again full code, restarted web server - and seems is working fine.

Thank You all for the support!!!
Back to Top View iliusha's Profile Search for other posts by iliusha
 

If you wish to post a reply to this topic you must first login
If you are not already registered you must first register

  Post ReplyPost New Topic
Printable version Printable version

Forum Jump

Powered by Web Wiz Forums version 7.9
Copyright ©2001-2004 Web Wiz Guide