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GerhardW
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Posted: 28 June 2011 at 6:25am | IP Logged Quote GerhardW

Hi Guys,

We are getting this following error:

Reading of messages from mailbox ... on server ... failed with error "MailBee.MailBeeInvalidTextResponseException: The response received from the server could not be parsed. The response string: +OK Microsoft Exchange Server 2003 POP3 server version 6.5.7638.1 signing off.\r\n. ---> a.a3: The response received from the server could not be parsed.
   at a.h.e.a(a1 A_0, Encoding A_1)
   at a.h.h.a(g A_0)
   --- End of inner exception stack trace ---
   at a.h.h.a(g A_0)
   at a.h.b.a(h A_0, g A_1, Int32 A_2, Int32 A_3)
   at a.h.b.a(aw A_0, a0 A_1)
   at a.t.Invoke(aw A_0, a0 A_1)
   at a.h.h.a(Int32 A_0, Int32& A_1)
   at a.ah.ak()
   at a.ah.b(Byte[] A_0, Int32 A_1, Int32 A_2, as A_3)
   at a.ah.b(Byte[] A_0, as A_1)
   at a.ah.b(String A_0, as A_1)
   at a.ab.b(String A_0, as A_1, Boolean A_2)
   at a.ab.a(String A_0, as A_1, Boolean A_2)
   at a.ab.a(String A_0, Boolean A_1)
   at a.ab.f(Boolean A_0)
   at a.ao.a()
   at a.ao.g(Boolean A_0)
   at MailBee.Pop3Mail.Pop3.Disconnect()

We are running the very latest version of Mailbee (as of 2011-06-19) and we've also tried the suggestions offered to others who have reported this exception. We have not enabled Mailbee logging yet - which we'll do promptly. Until we have that I was hoping that someone could shed some light on this for us!

Your help is much appreciated.
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Alex
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Posted: 28 June 2011 at 6:40am | IP Logged Quote Alex

Still, can't tell anything for sure without the log file.


Regards,
Alex
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sheldonhal
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Posted: 12 July 2011 at 3:07am | IP Logged Quote sheldonhal

Hi Alex,

I work with Gerhard. Regarding his query, I have placed the log file here for your analysis. It seems that this issue is intermittent, and happens only when you encounter a problem email. It will continue to fail on this email until you remove this email from the inbox, then it will continue processing other emails, until the next problem mail breaks the software.

Would be great if we could understand the cause.

Log file: ftp://support.nashua.co.za/drop/GGMC/PopLog.txt


Thanks
Sheldon
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Igor
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Posted: 12 July 2011 at 3:26am | IP Logged Quote Igor

Wasn't able to download the log, probably due to mistyped URL. Please re-check it and let us know.

--
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Igor, AfterLogic Support
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sheldonhal
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Posted: 12 July 2011 at 3:45am | IP Logged Quote sheldonhal

Sorry, it is .Log not .txt

ftp://support.nashua.co.za/drop/GGMC/PopLog.log

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Igor
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Posted: 12 July 2011 at 4:33am | IP Logged Quote Igor

Thank you.

Could you please check if the issue persists with the latest DLL v6.10? And if it does, I guess we'll need a test account for investigating this. You can send access details of the account via our HelpDesk service.

--
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Igor, AfterLogic Support
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sheldonhal
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Posted: 20 July 2011 at 8:06am | IP Logged Quote sheldonhal

Hi Igor,

We have concluded that the issue still persists, even after updating to the latest DLL 6.10.x downloaded yesterday.

Unfortunately, this issue is cannot be troubleshooted using direct access to the mailbox, since this is a live implementation at a customer, which even we do not have direct access to.

We have also been unable to test this issue using a test mailbox, and then forwarding the problematic email to this mailbox. The problem email downloads fine when we test.

However, when removing the problem email from the customer's inbox, the program works fine and then does its work until the next random problem email comes along and breaks the software.

There must be something in the email that MailBEE does not like.
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Alex
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Posted: 21 July 2011 at 2:07am | IP Logged Quote Alex

When you forwarded it to the test mailbox, is this mailbox on a different server? Also, which method did you use to forward the problem message?

If this method reformats the message, it's no good. To forward a message without alterations, you can use something like this:
- download the message completely and save it in .EML file (you can use .SaveMessage of MailMessage, or you can save .EML file in Outlook Express or Mozilla Thunderbird)
- load saved email using MailMessage.LoadMessage
- upload it to IMAP server using Imap class (UploadMessage method)
- download the message again, save it another .EML file and compare the original and the copy to make sure there aren't any differences

Regards,
Alex
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