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prometeus_a
Newbie
Joined: 27 July 2010
Location: Turkey
Online Status: Offline
Posts: 5
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| Posted: 29 July 2010 at 7:29am | IP Logged
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Hi,
We are using XMail Server Lite and we cannot send email outside of domain anymore. We can receive mail from any domain but only send to our domain. No error message, webmail says that "send successfull" and mail goes to sent item folder.
Thanks in advance.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038
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| Posted: 29 July 2010 at 7:39am | IP Logged
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You need to check DNS records of your domain. First of all, make sure that MX record is valid, and that it is properly resolved to the IP address and vice versa:
Code:
# nslookup -query=mx afterlogic.com
...
afterlogic.com MX preference = 0, mail exchanger = mail.afterlogic.com
# nslookup mail.afterlogic.com
...
Non-authoritative answer:
Name: mail.afterlogic.com
Address: 69.64.79.17
# nslookup 69.64.79.17
...
Non-authoritative answer:
Name: mail.afterlogic.com
Address: 69.64.79.17 |
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Regards,
Igor, AfterLogic Support
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prometeus_a
Newbie
Joined: 27 July 2010
Location: Turkey
Online Status: Offline
Posts: 5
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| Posted: 29 July 2010 at 8:13am | IP Logged
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Hi Igor,
Thanks for fast replay.
results of our check:
C:\>nslookup -query=mx evidea.org.tr
Server: UnKnown
Address: 192.168.0.2
Non-authoritative answer:
evidea.org.tr MX preference = 0, mail exchanger = mail.evidea.org.tr
mail.evidea.org.tr intern et address = 92.44.176.160
C:\>nslookup mail.evidea.org.tr
Server: UnKnown
Address: 192.168.0.2
Non-authoritative answer:
Name: mail.evidea.org.tr
Address: 92.44.176.160
C:\>nslookup 92.44.176.160
Server: UnKnown
Address: 192.168.0.2
Name: mail.evidea.org.tr
Address: 92.44.176.160
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038
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| Posted: 29 July 2010 at 9:13am | IP Logged
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OK, the reverse DNS record seems to be fine.
Are you sure there's no spamfilter or any other sort of bandwidth blocker along the way? Did you try sending mails to different domains? Are you sure the mail wasn't trapped to Spam/Junk folder of the recipient's account?
--
Regards,
Igor, AfterLogic Support
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prometeus_a
Newbie
Joined: 27 July 2010
Location: Turkey
Online Status: Offline
Posts: 5
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| Posted: 29 July 2010 at 3:28pm | IP Logged
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I tested with gmail, yahoo and icrontech.com.
please check http:// * * * /adminpanel/Login.aspx.
account is default.
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prometeus_a
Newbie
Joined: 27 July 2010
Location: Turkey
Online Status: Offline
Posts: 5
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| Posted: 30 July 2010 at 2:23am | IP Logged
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I tried to send a email to unused mail adress "axe@icoronticoda.com
" and server not generate any error message.
smtp log is :
"webserver.cmail.evidea.org.tr" ;"evidea.org.tr" "81.215.196.12 5" "2010-07-30 12:17:38" "AHMETPC" "icoronticoda.com" "evidea@evidea.org.tr" "a xe@icoronticoda.com" "S26" ; "RCPT=OK" &n bsp;"evidea@evidea.org.tr" "0"& nbsp; ""
"webserver.cmail.evidea.org.tr" ;"evidea.org.tr" "81.215.196.12 5" "2010-07-30 12:17:38" "AHMETPC" "icoronticoda.com" "evidea@evidea.org.tr" "a xe@icoronticoda.com" "S26" ; "RECV=OK" &n bsp;"evidea@evidea.org.tr" "250 1" ""
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038
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| Posted: 30 July 2010 at 4:09am | IP Logged
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It's not a good idea to post the AdminPanel access in public forum. I've edited your post and removed a part of the URL.
Did you try reproducing the same with the Pro version? We've just released MailSuite Pro 5.0, things might work better there, and there's a 5 users license available if purchasing a license is not an option. If you'd like to have guaranteed support from AfterLogic, you must own a commercial license.
--
Regards,
Igor, AfterLogic Support
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prometeus_a
Newbie
Joined: 27 July 2010
Location: Turkey
Online Status: Offline
Posts: 5
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| Posted: 30 July 2010 at 4:38am | IP Logged
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Hi Igor,
Thanks a lot for your help.
Problem is solved. Our ISP had closed TCP port 25 without informing us. They just opened port and server is working well. But two days ago, I changed SMTP port to 587 and restart server and It did not worked. I think Lite supports only TCP port 25. I tested with Mailsuite pro also but I cannot use TCP port 587.
Evidea is a non profit organization but I will purchase MailSuite unlimited version for our company icrontech before November.
But I must solve bouncing problem. If I send a mail to unknown domain or recipient SMTP does not send error message to sender.
BR,
Ahmet.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038
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| Posted: 30 July 2010 at 5:12am | IP Logged
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Try the latest version of the product, I believe there were few fixes related to bounce messages.
BTW we offer 20% discounts for non-profits.
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Regards,
Igor, Afterlogic Support
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