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mucap
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Posted: 25 September 2016 at 10:15am | IP Logged Quote mucap
Hey! Recently, i installed AfterLogic Webmail Lite and everything was working fine, at least, for a few days. Now, the e-mail adresses i register just won't be accepted as valid email/password by afterlogic, with the red message saying the credentials are not valid. Please help me if possible, as i enjoy the product and need it working.
Sorry if there's some bad english, as I'm not from US/UK.
P.S: I'm using Hostgator host and installed everything via ftp.
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Alex
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Posted: 25 September 2016 at 10:39am | IP Logged Quote Alex
Hi,

Are the same creds working fine with other mail clients?

Regards,
Alex
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mucap
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Posted: 25 September 2016 at 10:48am | IP Logged Quote mucap
Yes Alex, they are (with the others that hostgator provides).
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Alex
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Posted: 25 September 2016 at 10:52am | IP Logged Quote Alex
You can enable logs in the admin panel, then try again and check them. This will let you find out what's wrong.

Regards,
Alex
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mucap
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Posted: 25 September 2016 at 11:17am | IP Logged Quote mucap
Can I post the log here? Could not understand what's wrong...
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mucap
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Posted: 25 September 2016 at 11:20am | IP Logged Quote mucap
Wait, i think i found something @Alex:

MailSo-Imap-Exceptions-NegativeResponseException

What is that?
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Alex
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Posted: 25 September 2016 at 11:57am | IP Logged Quote Alex
Negative response from the server. Somewhere in the logs should be the response text itself.

Regards,
Alex
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mucap
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Posted: 25 September 2016 at 1:23pm | IP Logged Quote mucap
Hm, no, it says nothing. May I send you the complete log?
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Igor
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Posted: 26 September 2016 at 2:22am | IP Logged Quote Igor
Make sure log verbosity is set to Debug. If it's set to Error or Warning, the logs won't be complete.

We may be able to assist if you provide the logs, but bear in mind that community editions do not come with guaranteed free support. You may want to consider using the Pro version.

--
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Igor, AfterLogic Support
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mucap
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Posted: 26 September 2016 at 8:54am | IP Logged Quote mucap
Ok, i'll keep that in mind:

[15:52:36.10][1e81d6ce] [GET][ip:177.97.73.13] /email/webmail/

[15:52:36.10][1e81d6ce] POST > []

[15:52:36.10][1e81d6ce]

[15:52:36.10][1e81d6ce] DB(PDO/mysql) : start connect to pomai043_mucap@localhost

[15:52:36.10][1e81d6ce] DB : PDO(mysql:dbname=pomai043_email;host=localhost;charset=utf8)

[15:52:36.11][1e81d6ce] DB : connected to pomai043_mucap@localhost

[15:52:36.11][1e81d6ce] DB[1] > SELECT `id_domain`, `id_tenant`, `disabled`, `name`, `url`, `override_settings`, `is_internal`, `is_default_for_tenant`, `site_name`, `lang`, `def_user_timezone`, `def_user_timeformat`, `def_user_dateformat`, `allow_registration`, `allow_pass_reset`, `allow_webmail`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_auth`, `mail_out_login`, `mail_out_pass`, `mail_out_ssl`, `mail_out_method`, `check_interval`, `skin`, `msgs_per_page`, `allow_change_interface_settings`, `allow_change_account_settings`, `allow_users_add_acounts`, `allow_new_users_register`, `allow_open_pgp`, `layout`, `xlist`, `use_threads`, `allow_contacts`, `contacts_per_page`, `global_addr_book`, `allow_calendar`, `cal_show_weekends`, `cal_workday_starts`, `cal_workday_ends`, `cal_show_workday`, `cal_week_starts_on`, `cal_default_tab`, `allow_files`, `allow_helpdesk`, `default_tab` FROM awm_domains WHERE `url` = 'pomaire.com.br'

[15:52:36.12][1e81d6ce] HOOK > CExternalServicesPlugin->PluginApiAppData

[15:52:36.12][1e81d6ce] DB[2] > SELECT `id_domain`, `id_tenant`, `disabled`, `name`, `url`, `override_settings`, `is_internal`, `is_default_for_tenant`, `site_name`, `lang`, `def_user_timezone`, `def_user_timeformat`, `def_user_dateformat`, `allow_registration`, `allow_pass_reset`, `allow_webmail`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_auth`, `mail_out_login`, `mail_out_pass`, `mail_out_ssl`, `mail_out_method`, `check_interval`, `skin`, `msgs_per_page`, `allow_change_interface_settings`, `allow_change_account_settings`, `allow_users_add_acounts`, `allow_new_users_register`, `allow_open_pgp`, `layout`, `xlist`, `use_threads`, `allow_contacts`, `contacts_per_page`, `global_addr_book`, `allow_calendar`, `cal_show_weekends`, `cal_workday_starts`, `cal_workday_ends`, `cal_show_workday`, `cal_week_starts_on`, `cal_default_tab`, `allow_files`, `allow_helpdesk`, `default_tab` FROM awm_domains WHERE `url` = 'pomaire.com.br'

[15:52:36.19][1e81d6ce] DB : disconnect from pomai043_mucap@localhost



[15:52:42.85][a0bf5e96] [POST(7)][ip:177.97.73.13] /email/webmail/?/Ajax/

[15:52:42.85][a0bf5e96] POST > [Action, Email, IncLogin, IncPassword, SignMe, AccountID, Token]

[15:52:42.85][a0bf5e96]

[15:52:42.85][a0bf5e96] AJAX: Action: SystemLogin

[15:52:42.85][a0bf5e96] DB(PDO/mysql) : start connect to pomai043_mucap@localhost

[15:52:42.85][a0bf5e96] DB : PDO(mysql:dbname=pomai043_email;host=localhost;charset=utf8)

[15:52:42.86][a0bf5e96] DB : connected to pomai043_mucap@localhost

[15:52:42.86][a0bf5e96] DB[1] > SELECT `id_acct`, `id_user`, `id_domain`, `id_tenant`, `deleted`, `def_acct`, `mailing_list`, `quota`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `hide_in_gab`, `signature`, `signature_type`, `signature_opt`, `custom_fields`, `allow_mail`, `is_password_specified` FROM awm_accounts WHERE `def_acct` = 1 AND `email` = 'cristina@pomaire.com.br'

[15:52:42.86][a0bf5e96] DB[2] > SELECT `id_domain`, `id_tenant`, `disabled`, `name`, `url`, `override_settings`, `is_internal`, `is_default_for_tenant`, `site_name`, `lang`, `def_user_timezone`, `def_user_timeformat`, `def_user_dateformat`, `allow_registration`, `allow_pass_reset`, `allow_webmail`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_auth`, `mail_out_login`, `mail_out_pass`, `mail_out_ssl`, `mail_out_method`, `check_interval`, `skin`, `msgs_per_page`, `allow_change_interface_settings`, `allow_change_account_settings`, `allow_users_add_acounts`, `allow_new_users_register`, `allow_open_pgp`, `layout`, `xlist`, `use_threads`, `allow_contacts`, `contacts_per_page`, `global_addr_book`, `allow_calendar`, `cal_show_weekends`, `cal_workday_starts`, `cal_workday_ends`, `cal_show_workday`, `cal_week_starts_on`, `cal_default_tab`, `allow_files`, `allow_helpdesk`, `default_tab` FROM awm_domains WHERE `name` = 'pomaire.com.br'

[15:52:42.87][a0bf5e96] DB[3] > SELECT COUNT(id_acct) as acct_count FROM awm_accounts

WHERE def_acct = 1 AND `email` = 'cristina@pomaire.com.br' AND `mail_inc_login` = 'cristina' LIMIT 1

[15:52:42.88][a0bf5e96] IMAP[NOTE]: Start connection to "tcp://mail.pomaire.com.br:26"

[15:52:42.89][a0bf5e96] IMAP[DATA]: < 220-br152.hostgator.com.br ESMTP Exim 4.86_1 #1 Mon, 26 Sep 2016 12:52:42 -0300 \r\n

[15:52:42.89][a0bf5e96] IMAP[WARNING]: exception 'MailSo\Imap\Exceptions\ResponseNotFoundException' with message 'MailSo-Imap-Exceptions-ResponseNotFoundException (ImapClient.php ~ 1737)' in /home/pomai043/public_html/email/webmail/libraries/MailSo/Imap/ImapClient.php:1737

Stack trace:

#0 /home/pomai043/public_html/email/webmail/libraries/MailSo/Imap/ImapClient.php(1830): MailSo\Imap\ImapClient->validateResponse(false)

#1 /home/pomai043/public_html/email/webmail/libraries/MailSo/Imap/ImapClient.php(151): MailSo\Imap\ImapClient->parseResponseWithValidation('*', true)

#2 /home/pomai043/public_html/email/webmail/libraries/afterlogic/common/managers/users/manager.php(466): MailSo\Imap\ImapClient->Connect('mail.pomaire.co...', 26, 0)

#3 /home/pomai043/public_html/email/webmail/libraries/afterlogic/common/managers/webmail/manager.php(141): CApiUsersManager->createAccount(Object(CAccount), true)

#4 /home/pomai043/public_html/email/webmail/libraries/afterlogic/common/managers/integrator/manager.php(812): CApiWebmailManager->createAccount('cristina@pomair...', 'password', 'Portuguese-Braz...', Array)

#5 /home/pomai043/public_html/email/webmail/libraries/ProjectCore/Actions.php(2884): CApiIntegratorManager->loginToAccount('cristina@pomair...', 'password', 'cristina@pomair...', 'Portuguese-Braz...')

#6 [internal function]: ProjectCore\Actions->AjaxSystemLogin()

#7 /home/pomai043/public_html/email/webmail/libraries/ProjectCore/Service.php(340): call_user_func(Array)

#8 /home/pomai043/public_html/email/webmail/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()

#9 /home/pomai043/public_html/email/webmail/index.php(104): include('/home/pomai043/...')

#10 {main}

[15:52:42.89][a0bf5e96] Exception[1011]: Can't connect to mail server

~ /libraries/afterlogic/common/managers/users/manager.php (521)

----------------------------------------------------------------------

#0 /home/pomai043/public_html/email/webmail/libraries/afterlogic/common/managers/webmail/manager.php(141): CApiUsersManager->createAccount(Object(CAccount), true)

#1 /home/pomai043/public_html/email/webmail/libraries/afterlogic/common/managers/integrator/manager.php(812): CApiWebmailManager->createAccount('cristina@pomair...', 'password', 'Portuguese-Braz...', Array)

#2 /home/pomai043/public_html/email/webmail/libraries/ProjectCore/Actions.php(2884): CApiIntegratorManager->loginToAccount('cristina@pomair...', 'password', 'cristina@pomair...', 'Portuguese-Braz...')

#3 [internal function]: ProjectCore\Actions->AjaxSystemLogin()

#4 /home/pomai043/public_html/email/webmail/libraries/ProjectCore/Service.php(340): call_user_func(Array)

#5 /home/pomai043/public_html/email/webmail/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()

#6 /home/pomai043/public_html/email/webmail/index.php(104): include('/home/pomai043/...')

#7 {main}

[15:52:42.89][a0bf5e96] IMAP[NOTE]: Disconnected from "tcp://mail.pomaire.com.br:26" (success)

[15:52:42.89][a0bf5e96] Exception[1011]: Can't connect to mail server

~ /libraries/afterlogic/common/managers/users/manager.php (521)

----------------------------------------------------------------------

#0 /home/pomai043/public_html/email/webmail/libraries/afterlogic/common/managers/webmail/manager.php(141): CApiUsersManager->createAccount(Object(CAccount), true)

#1 /home/pomai043/public_html/email/webmail/libraries/afterlogic/common/managers/integrator/manager.php(812): CApiWebmailManager->createAccount('cristina@pomair...', 'password', 'Portuguese-Braz...', Array)

#2 /home/pomai043/public_html/email/webmail/libraries/ProjectCore/Actions.php(2884): CApiIntegratorManager->loginToAccount('cristina@pomair...', 'password', 'cristina@pomair...', 'Portuguese-Braz...')

#3 [internal function]: ProjectCore\Actions->AjaxSystemLogin()

#4 /home/pomai043/public_html/email/webmail/libraries/ProjectCore/Service.php(340): call_user_func(Array)

#5 /home/pomai043/public_html/email/webmail/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()

#6 /home/pomai043/public_html/email/webmail/index.php(104): include('/home/pomai043/...')

#7 {main}

[15:52:42.89][a0bf5e96] exception 'CApiManagerException' with message 'Can't connect to mail server' in /home/pomai043/public_html/email/webmail/libraries/afterlogic/common/managers/users/manager.php:521

Stack trace:

#0 /home/pomai043/public_html/email/webmail/libraries/afterlogic/common/managers/webmail/manager.php(141): CApiUsersManager->createAccount(Object(CAccount), true)

#1 /home/pomai043/public_html/email/webmail/libraries/afterlogic/common/managers/integrator/manager.php(812): CApiWebmailManager->createAccount('cristina@pomair...', 'password', 'Portuguese-Braz...', Array)

#2 /home/pomai043/public_html/email/webmail/libraries/ProjectCore/Actions.php(2884): CApiIntegratorManager->loginToAccount('cristina@pomair...', 'password', 'cristina@pomair...', 'Portuguese-Braz...')

#3 [internal function]: ProjectCore\Actions->AjaxSystemLogin()

#4 /home/pomai043/public_html/email/webmail/libraries/ProjectCore/Service.php(340): call_user_func(Array)

#5 /home/pomai043/public_html/email/webmail/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()

#6 /home/pomai043/public_html/email/webmail/index.php(104): include('/home/pomai043/...')

#7 {main}



Next exception 'ProjectCore\Exceptions\ClientException' with message 'ClientException' in /home/pomai043/public_html/email/webmail/libraries/ProjectCore/Actions.php:2923

Stack trace:

#0 [internal function]: ProjectCore\Actions->AjaxSystemLogin()

#1 /home/pomai043/public_html/email/webmail/libraries/ProjectCore/Service.php(340): call_user_func(Array)

#2 /home/pomai043/public_html/email/webmail/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()

#3 /home/pomai043/public_html/email/webmail/index.php(104): include('/home/pomai043/...')

#4 {main}

[15:52:42.89][a0bf5e96] INFO[MEMORY]: Memory peak usage: 62.25MB

[15:52:42.89][a0bf5e96] INFO[TIME]: Time delta: 0.205089092255

[15:52:42.89][a0bf5e96] DB : disconnect from pomai043_mucap@localhost



[15:52:50.98][6083e36b] [GET][ip:177.97.73.13] /email/webmail/adminpanel/index.php?pop&type=log&action=view

[15:52:50.98][6083e36b] POST > []

[15:52:50.98][6083e36b]

[15:52:50.98][6083e36b] call CCommonModule->StandardPopAction->System()

[15:52:50.98][6083e36b] call CWebMailModule->StandardPopAction->System()
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Igor
AfterLogic Support
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Joined: 24 June 2008
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Posts: 6104
Posted: 27 September 2016 at 4:17am | IP Logged Quote Igor
According to the logs, you attempt to access IMAP server on port 26 - are you sure it's the correct port number for the server you use? Typically, port 26 would be SMTP, outgoing mail - while standard port number for IMAP is 143, ant it seems to be open on mail.pomaire.com.br server.

--
Regards,
Igor, AfterLogic Support
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