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Guests
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Joined: 10 November 2003
Online Status: Online
Posts: 262
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| Posted: 15 September 2004 at 5:24am | IP Logged
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If I try to ping the mail server and I got result of 'Connection timed out' frequently, but not all the time, what are the possible problems that caused this to happen?
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Alex
AfterLogic Support
Joined: 19 November 2003
Online Status: Offline
Posts: 2206
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| Posted: 15 September 2004 at 5:58am | IP Logged
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If the problem occurs frequently but not always, this usually means mail server is busy or network connection between MailBee and mail server is slow or overladen.
Could you provide us with IP or domain name of mail server (and which port do you use - POP3, SMTP, IMAP) so we would be able to test connection with this server?
I you whish, you can send this information to mailbee@iforum.com or post it here.
Regards,
Alex
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Guests
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Joined: 10 November 2003
Online Status: Online
Posts: 262
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| Posted: 15 September 2004 at 9:32pm | IP Logged
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the domain is 123poz.com, thanks
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Alex
AfterLogic Support
Joined: 19 November 2003
Online Status: Offline
Posts: 2206
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| Posted: 16 September 2004 at 7:07am | IP Logged
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We've tested 123poz.com with MailBee (both POP3 and SMTP have been tested) and didn't find any problems. Maybe, your network connection with this server is instable. But there is a number of other reasons, for example, it could be:
- anti-abuse protection on mail server (for example, you try to connect to mail server too often and it starts to think you abuse it)
- problem in the code you use to communicate with mail server. For example, you connect to server, but start to get or send mails only after some period of time. If this period is quite long, the connection can be closed by the server.
To realize what causes the problem, logging mail session into a file can help. Could you add 2 lines of logging enabling code after MailBee.POP3 or MailBee.SMTP creation code and send the log to mailbee@iforum.com?
E.g. if your code looks like:
Set Mailer = CreateObject("MailBee.POP3")
Mailer.LicenseKey = "your key"
...
change it to the following:
Set Mailer = CreateObject("MailBee.POP3")
Mailer.LogFilePath = "C:\mailbee_log.txt"
Mailer.EnableLogging = True
Mailer.LicenseKey = "your key"
...
If you create POP3 or SMTP object in more than one place, don't forget to add the lines for all of them too.
Looking forward to hearing from you soon!
Alex
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