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my2017
Newbie
Joined: 02 January 2017
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Posts: 2
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| Posted: 02 January 2017 at 12:28pm | IP Logged
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After installation of everything seems to work fine, I am able to check emails, change layouts etc Unfortunately I am unable to send emails. When trying to send an email I receive: "An error occurred during sending the message."
Any ideas what could have gone wrong?
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Alex
AfterLogic Support
Joined: 19 November 2003
Online Status: Offline
Posts: 2206
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| Posted: 03 January 2017 at 4:13am | IP Logged
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Debugging starts with logging. Enable logging in Admin Panel and examine the logs to find the cause of the problem.
Regards,
Alex
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my2017
Newbie
Joined: 02 January 2017
Online Status: Offline
Posts: 2
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| Posted: 03 January 2017 at 12:42pm | IP Logged
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Dear Alex,
Thank you for the prompt reply. I finally got everything to work including sending emails. I achieved this by cleaning FTP account and MYSQL database completely and then performing a clean installation. Right after installation I tested SMTP connection. When I used 127.0.0.1 I got "SMTP connection to port 25 failed: Connection refused (Error code: 111)". So I changed 127.0.0.1 to the SMTP server address which I got from the hosting company and this time the result of the test was "SMTP connection to port 25 successful". After that in the admin panel I changed the servers to the ones provided by the hosting company (for some reason after installation they were displayed as "127.0.0.1" even though during installation I changed this) and sending emails works well for me now.
Thank you and best wishes.
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