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AfterLogic WebMail Lite 7

AfterLogic Forum : AfterLogic WebMail Lite 7

Topic: 7.7.3 Login Issues

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keirandavidson
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Newbie

Joined: 01 June 2017
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Posts: 3

Posted: 01 June 2017 at 5:06am \| IP Logged

Hello,

I recently installed WebMail Lite PHP, I've installed and used this webmail client before loads of times. This time round however I am having issues logging into my emails and I can't even login to the admin panel. I have even tried resetting the password and doing a complete fresh install and for some reason getting the same issues.

Could someone please provide some assistance?

Regards,
Keiran

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Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 01 June 2017 at 5:15am \| IP Logged

Hello,

First of all, make sure you have AdminPassword entry in data/settings/settings.xml file as follows:

Code:

<AdminPassword />

Then try logging in with AdminLogin value as username, and 12345 as password.

If that doesn't work, there may be a problem with sessions configuration in PHP; for example, the path specified in session.save_path doesn't exist or isn't writable by web server.

To test if that's the case, please download session test script. Unpack and place it into WebMail directory, then run it from web browser. If the script displays ERROR, that means there's a problem with PHP configuration in terms of session setup.

Once you have AdminPanel access operational, we may be able to assist with logging into email accounts.

--
Regards,
Igor, AfterLogic Support

keirandavidson
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Joined: 01 June 2017
Online Status: Offline
Posts: 3

Posted: 01 June 2017 at 6:24am \| IP Logged

Hello,

I have tried doing that with the admin password multiple times with no luck. I have also uploaded the file, session is okay. See here...

https://www.motherwellelim.org.uk/emails/session_test?step2

Thanks

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 01 June 2017 at 7:00am \| IP Logged

Interesting. Are there any errors in the logs? You can enable those by modifying data/settings/settings.xml file:

Code:

<EnableLogging>On</EnableLogging>

<LoggingLevel>Full</LoggingLevel>

Logs are saved under data/logs directory.

Actually, is there any chance you could provide us with FTP or SSH access to the server, so we'd look into this directly? You can send the credentials via HelpDesk.

--
Regards,
Igor, AfterLogic Support

keirandavidson
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Joined: 01 June 2017
Online Status: Offline
Posts: 3

Posted: 01 June 2017 at 7:10am \| IP Logged

Okay, I've sent you FTP information via HelpDesk. Also enabled logging and tried logging in again, no difference and no log created.

polini
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Joined: 10 June 2017
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Posts: 3

Posted: 10 June 2017 at 10:32am \| IP Logged

I've upgraded from 7.6.10 to 7.7.4 and I have a similar issue, when I update the admin password from 12345 to something else, I can no longer access the admin panel :

Wrong login and/or password. Authentication failed.

My only choice now is to let the default password 12345 ...

When I change the password we can see this on the logs :

[17:28:22.85][d9fe7726] [POST(7)][ip] /adminpanel/index.php?submit
[17:28:22.85][d9fe7726] POST > [form_id, txtUserName, txtOldPassword, txtNewPassword, txtConfirmNewPassword, txtToken, submit_btn]
[17:28:22.85][d9fe7726]
[17:28:22.85][d9fe7726] call CCommonModule->StandardPostAction->SystemSecurity()
[17:28:22.86][d9fe7726] call CWebMailModule->StandardPostAction->SystemSecurity()
[17:28:22.86][d9fe7726] Location: index.php?root

[17:28:22.93][06ff99ec] [GET][ip:] /adminpanel/index.php?root
[17:28:22.93][06ff99ec] POST > []
[17:28:22.93][06ff99ec]
[17:28:22.93][06ff99ec] call CCommonModule->PopulateData->SystemSecurity()
[17:28:22.93][06ff99ec] call CWebMailModule->PopulateData->SystemSecurity()

and I get the "saved successfully" message

polini
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Joined: 10 June 2017
Online Status: Offline
Posts: 3

Posted: 10 June 2017 at 11:10am \| IP Logged

polini wrote:

Fixed !!

Turns out this new version (7.7) creates a salt.php file on the root of the data folder which belonged to root before, shame I saw no "permission denied" on the logs ...

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