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Guests
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Joined: 10 November 2003
Online Status: Online
Posts: 262
Posted: 08 October 2005 at 1:12am | IP Logged Quote Guests
Hi,

Im having problems with attachment sizes when using MailBee SMTP. Please, can anyoene help me out in this issue and let me know of the attachment sizes can be increased. I found that the attachments are acceptable for a maximum of 1MB and there on gives an error message "Negative or Void Response"
Im also displaying the log file that has been generated.

10:39:07 [MailBee SMTP v. 5.3.0.47. Registered version]
10:39:07 [Connecting to server mail.begoniamine.com at port 25 from domain begoniamine.com]
10:39:07 [Entering ESMTP authentication mode]
10:39:07 [Sending ehlo]
10:39:12 [Using LOGIN ESMTP authentication]
10:39:12 [Sending encoded UserName]
10:39:13 [Sending encoded Password]
10:39:13 [Authenticated]
10:39:13 [Preparing message]
10:39:13 [Sending the message over SMTP]
10:39:13 [Searching message for sender's and recipients' addresses]
10:39:13 [Sender: geetha@begoniamine.com]
10:39:14 [Recipient: tirumala@begoniamine.com]
10:39:14 [Sending data command: data\r\n]
10:39:14 [Sending data chunk]
10:39:14 [Sending data chunk]
10:39:14 [Sending data chunk]
10:39:14 [Sending data chunk]
10:39:14 [Sending data chunk]
10:39:14 [Sending data chunk]
10:39:14 [Sending data chunk]
10:39:14 [Sending data chunk]
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10:39:14 [Sending data chunk]
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10:39:15 [Sending data chunk]
10:39:15 [Sending data chunk]
10:39:15 [Message data sent]
10:39:45 [Error: Negative or void server response]
10:39:45 [Server returned no response]
10:39:45 [Connection closed due network error or timeout.]
10:39:50 [Error: Not connected]
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Alex
AfterLogic Support
AfterLogic Support
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Joined: 19 November 2003
Online Status: Offline
Posts: 2206
Posted: 08 October 2005 at 7:51am | IP Logged Quote Alex
Maybe there is a firewall/antivirus issue on your machine? I just tried to send from my own machine to your mail server, and it worked fine. Attachment size was 1.5MB. The log is below:

15:39:03 [MailBee SMTP v. 5.4.0.67. Trial version. 29 day(s) left]
15:39:03 [Connecting to server mail.begoniamine.com at port 25 using default domain]
15:39:04 [Domain not specified, using local host name]
15:39:04 [Using regular SMTP authentication]
15:39:04 [Sending helo]
15:39:04 [Authenticated]
15:39:04 [Preparing message]
15:39:05 [Sending the message over SMTP]
15:39:05 [Searching message for sender's and recipients' addresses]
15:39:05 [Sender: alex@cominfodev.com]
15:39:05 [Recipient: tirumala@begoniamine.com]
15:39:05 [Sending data command: data\r\n]
15:39:06 [Sending data chunk]
15:39:06 [Sending data chunk]
15:39:08 [Sending data chunk]
15:39:10 [Sending data chunk]
15:39:12 [Sending data chunk]
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15:40:00 [Sending data chunk]
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15:41:55 [Sending data chunk]
15:41:56 [Sending data chunk]
15:41:56 [Sending data chunk]
15:41:58 [Sending data chunk]
15:41:59 [Sending data chunk]
15:42:00 [Sending data chunk]
15:42:01 [Sending data chunk]
15:42:03 [Sending data chunk]
15:42:04 [Sending data chunk]
15:42:06 [Sending data chunk]
15:42:07 [Sending data chunk]
15:42:09 [Sending data chunk]
15:42:09 [Message data sent]
15:42:10 [The message has been accepted by the server for delivery]
15:42:10 [Disconnecting from the server]
15:42:10 [Connection closed]

Although I used beta of v5.4, it should behave the same as v5.3 in regard to sending data to SMTP server and getting responses. Anyway, you can try v5.4 beta at:
http://www.afterlogic.com/updates/mailbee.zip

Regards,
Alex
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iconbill
Valued Community Member
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Joined: 07 March 2007
Location: Netherlands
Online Status: Offline
Posts: 76
Posted: 05 October 2007 at 2:55am | IP Logged Quote iconbill
Hello!

We have MailBee SMTP v. 5.5.0.111 and have the same problem when sending emails with large attachments like 14MB or bigger. Most of the time this large mail can not be send and then the logfile has more then 2000 lines 'Sending data chunk', and this summary of the log:

07:47:52 [Sending DATA command: DATA\r\n]
07:47:52 [Sending data chunk]
(2000 lines)
07:48:03 [Sending data chunk]
07:48:22 [Error: Failed to send data]
07:48:22 [Server responded: 354 Enter mail, end with "." on a line by itself\r\n]
07:48:22 [Connection closed due network error or timeout.]


Maybe the component is having a communication problem with smtp-servers when sending big messages?

Kind regards,
Marco
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Andrew
AfterLogic Support
AfterLogic Support


Joined: 28 April 2006
Location: United States
Online Status: Offline
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Posted: 05 October 2007 at 6:36am | IP Logged Quote Andrew
Are you sure an antivirus/firewall software doesn't prevent sending large messages? Does the mail server allow sending large messages? Please try to compose and send the same message through the same mail server via MS Outlook (or Outlook Express) installed on the same workstation your application powered by MailBee Objects installed on. Could you please let us know the exact name and version of the mail server the issue happens with?

Best regards,
Andrew
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iconbill
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Posted: 05 October 2007 at 7:41am | IP Logged Quote iconbill
Thank you Andrew for your fast and professional response!

You where right about the firewall, our systemadministrator is going to have inside look in the big file sizes.

I used different SMTP-servers, on both Outlook and Mailbee component, with always the same result: sending mails till 9MB was no problem, but above the 10MB we got this error.

The only think I need to do, is to build a nice error message for this specific error.

Thank you Andrew.

Marco Smeets

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iconbill
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Posted: 05 October 2007 at 9:27am | IP Logged Quote iconbill
At this moment the component is returning errorcode 0. Maybe it's possible for return a new errorcode with new description like 'Network problem: failed to send all data'.

Something for the next update? But maybe it's not possible for catch this kind of error, I don't known.

Have nice weekend Andrew.
Marco Smeets



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Alex
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Posted: 05 October 2007 at 10:50am | IP Logged Quote Alex
Please check the updated version at http://www.afterlogic.com/updates/mailbee.zip

Does it help?

BTW, even the previous build should still produce the correct SMTP.ErrDesc string description of the error.

Regards,
Alex
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iconbill
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Posted: 08 October 2007 at 12:11am | IP Logged Quote iconbill
Yes it helps! Now the component is returning errorcode '10053' (with same description).
Now it's very easy to catch this kind of error and display my own error message.

Thank you
Marco Smeets

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