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namtuk
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Posted: 24 July 2008 at 2:54am | IP Logged Quote namtuk
Hello,

We save attachments (on this case PDF) coming from POP3 email, it works fine except from a mail provider, the file saved is corrupted with version of Mailbee 5.5.0127 and above (include version 5.5.0131) but it works fine with version 5.3.047 !
Any idea ?
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Alex
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Posted: 24 July 2008 at 8:04am | IP Logged Quote Alex
Could you send us the problem message as .EML file? You can use our Support Form for this.

Regards,
Alex
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namtuk
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Posted: 25 July 2008 at 1:10am | IP Logged Quote namtuk
I just sent you the eml file saved by Mailbee but i don't think you will find something as the eml work fine (if i open it with outlook i can save and open the attachment).
So i can give you access to our test mailbox where the message is located.
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Alex
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Posted: 25 July 2008 at 7:05am | IP Logged Quote Alex
Yes, please e-mail the test account details to us. Thank you.

Regards,
Alex
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namtuk
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Posted: 25 July 2008 at 9:02am | IP Logged Quote namtuk
I sent you some hours ago the mail access settings, did you received it ?
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Alex
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Posted: 25 July 2008 at 9:13am | IP Logged Quote Alex
Thank you. However, we tried it with the latest version of MailBee.dll and found no issues with attachments. The issue may be related to the antivirus blocking file I/O operations. Anyway, there is no issue on MailBee side of things.

Regards,
Alex
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namtuk
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Posted: 25 July 2008 at 10:38am | IP Logged Quote namtuk
Problem persist even with your sample, the file is saved but corrupted. If i use version 5.3, it works fine.
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namtuk
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Posted: 25 July 2008 at 11:04am | IP Logged Quote namtuk
I have just tested under Vista and XP, same problem. I let you test again, make sure the file you saved is not corrupted. BTW i reactivated the mail account for your test.
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Alex
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Posted: 26 July 2008 at 3:51am | IP Logged Quote Alex
Thank you for letting us know about the corrupted file. We found the problem. The message file has duplicated Content-Transfer-Encoding value which is a violation of email standards. Earlier versions of MailBee detected only the first occurrence of a header in the header section while 5.5 version detects them all and concatenates (and thus Content-Transfer-Encoding becomes wrong and the data was not decoded from base64). We now added an exception for processing duplicated Content-Transfer-Encoding entries.

Regards,
Alex
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namtuk
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Posted: 28 July 2008 at 1:50am | IP Logged Quote namtuk
Thank you very much for your valuable and fast support, if all companies have such support it will be a wonderful world
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namtuk
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Posted: 26 September 2008 at 2:54am | IP Logged Quote namtuk
Since version upper version of 5.3, we have a lot of customers who have problem to see attachments like before (something like email header with not common data... which are available with outlook, thunderbird, ...).
What did you changed since version 5.3 ?
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Andrew
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Posted: 26 September 2008 at 3:36am | IP Logged Quote Andrew
There were a lot of minor bugfixes and improvements. Could you please describe the issue in more detail? Perhaps, provide us with some examples of headers and other data.

Best regards,
Andrew
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