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Joined: 29 July 2011
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Posts: 28
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| Posted: 16 July 2025 at 4:27am | IP Logged
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Hello dear support,
I've been using Webmail 7.7.9 (5 Users) for several years without any problems. About a week ago, User1 suddenly experienced an outage in one of his email accounts. When requesting emails, a global error message appears, indicating that something went wrong, and the emails are no longer visible. Yesterday, User 2 also suddenly had problems with his email accounts. Some were still working, others are no longer readable. The accounts are all IMAP accounts with the German provider Strato.
I've enabled debugging in the admin panel and, when requesting emails, I see that there are errors in PHP files, e.g., BodyStructure.php line 814, where the language isn't recognized.
or ImapClient.php, where the parseResponse function has problems and returns false.
I suspect that something has changed with my email provider Strato, which is causing problems with my now somewhat older webmail.
I assume I won't receive any more support today. Would the current version fix my problems? Upgrading to the current version shouldn't result in email loss like last time...
friendly regards
Henning
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6161
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| Posted: 16 July 2025 at 5:24am | IP Logged
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My guess is the web hosting service you're using had their PHP version updated. Back in v7 days, PHP 8 - or even PHP 7.4, for that matter - did not exist, so if PHP version was updated, it could lead to all sorts of issues. I don't suppose something has actually happened with email messages themselves - WebMail Pro, be it older v7 or current v9, doesn't store email messages locally and accesses them on mail server directly. And from what you have described, accessing the email messages over IMAP results in errors.
I would recommend to try installing the latest WebMail Pro next to your existing v7 installation, as opposed to overwriting that one. Once you have confirmed whether everything is working as expected, you can of course switch over to the new installation entirely.
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Regards,
Igor, Afterlogic
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recently
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| Posted: 16 July 2025 at 7:25am | IP Logged
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Hello Igor,
unfortunately, that's not possible. I use my own web server for webmail, and the PHP there is untouched (7.1.3). Something has changed that suddenly causes PHP errors to appear, strangely enough in the IMAP section.
Okay, I'll buy the latest version in the hope that this will fix the problem quickly. Did I understand correctly ... I can run two webmap_pros in parallel with the same MySQL server? So, I just need to define the MySQL server in the admin panel of the new webmail, and everything will work again ? And if not, you will help me get it work ?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6161
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| Posted: 16 July 2025 at 11:47pm | IP Logged
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Indeed, you should be able to run multiple WebMail Pro installations on the same system, as long as they use different MySQL databases - it can even be the same database but different database prefix values ("DBPrefix" in config.json of v9).
However, it will not be possible to run the latest version on PHP 7.1, at least 7.4 is required. So you may need to install the new WebMail Pro elsewhere.
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Regards,
Igor, Afterlogic Support
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| Posted: 30 July 2025 at 3:43am | IP Logged
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I've now updated my Apache to version 2.4.65 and PHP to 8.3.23.NTS
MySQL is still on the ancient version 5.7.
Now my old webmail installation won't start anymore, reporting syntax errors.
Will the current version work with it, or do I also need to update MySQL to the latest version?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6161
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| Posted: 30 July 2025 at 6:22am | IP Logged
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I'm pretty sure the 7th version of WebMail isn't supposed to work with PHP 8 at all - it simply didn't exist back then (the last v7 was released in early 2018, PHP 8.0 was introduced in late 2020).
As for the current version, System requirements page states:
Quote:
| Database engine: MySQL 5.7.8 or newer / MariaDB 10.2.7 or newer, with mysqlnd driver |
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Regards,
Igor, Afterlogic
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recently
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Joined: 29 July 2011
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| Posted: 01 August 2025 at 3:29am | IP Logged
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Hello Igor,
I've now purchased a license for 5 users and installed it without any problems.
Unfortunately, there's one last problem.
One user is using a large number of folders. I showed him the new version, and he immediately tried all his folders. It turns out that one folder is unreadable (I'll call it Folder A). When you access the contents, you only see the rotating circle and no content appears. We then went to the provider's website (webmail.strato.de) and tested whether the folder could be accessed there. There were no problems there.
Now things are getting a bit bizarre. If I move any file from Folder A to Folder B on the provider's website, the process works perfectly on the provider's website. Now, when I try to read the folders with Webmail, Folder A remains unreadable, and, surprisingly, Folder B is now unreadable as well. If I move the file back from Folder A to Folder B on the provider's website, folder B is readable again in Webmail.
I've enabled debug logging. While accessing folder A, the log file continues to grow. Can I send you the error-log ? Is here a possibility to attach such files?
Regards
Henning
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6161
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| Posted: 03 August 2025 at 11:44pm | IP Logged
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Hello,
Please open a ticket in our HelpDesk and share the logs. If you can also share IMAP credentials of the account in question, that would be a great help. Thank you.
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Regards,
Igor, Afterlogic
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