| Author |
|
rojobull
Newbie
Joined: 31 October 2012
Location: United States
Online Status: Offline
Posts: 5
|
| Posted: 13 January 2014 at 8:58am | IP Logged
|
|
|
I'm using MailBee.Net V 7.2.2.366 to send emails. The emails are originally created in Outlook and saved to a folder outside of Outlook in MSG format. The email is then read in by our custom email app using the MsgToMailMessage method before being sent.
This has been working fine even when the original MSG email has attachments including PDF files. However, we recently tried sending an email with a secured PDF attached. When the email is received, the user can open the PDF but it is blank. The PDF is being secured using Nuance with no print and a watermark.
Anybody seen similar behavior? Perhaps something happening during the encoding process during the MsgToMailMessage method? Just strande that this only happens with secured PDF's.
|
| Back to Top |
|
| |
Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6043
|
| Posted: 13 January 2014 at 11:36pm | IP Logged
|
|
|
I'd recommend to check if the issue persists with the latest 8.* version, upgrading instructions are available here. If it doesn't work with the latest one, please provide the sample message via HelpDesk so that developers can check that.
--
Regards,
Igor, AfterLogic Support
|
| Back to Top |
|
| |
rojobull
Newbie
Joined: 31 October 2012
Location: United States
Online Status: Offline
Posts: 5
|
| Posted: 15 January 2014 at 8:11am | IP Logged
|
|
|
Ok do I need to renew maintenance if it has expired since I purchased it about a year ago?
|
| Back to Top |
|
| |
Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6043
|
| Posted: 15 January 2014 at 11:49pm | IP Logged
|
|
|
Well, we can look into the issue regardless of the maintenance status, but you'll still need valid maintenance contract to qualify for key update to v8, otherwise you won't be able to use any DLL updates we make.
--
Regards,
Igor, AfterLogic Support
|
| Back to Top |
|
| |
rojobull
Newbie
Joined: 31 October 2012
Location: United States
Online Status: Offline
Posts: 5
|
| Posted: 16 January 2014 at 8:19pm | IP Logged
|
|
|
I downloaded and installed v8 and am using a trial license. But now I can't even get emails sent at all. I keep getting "Object reference not set to an instance of an object" when executing MsgToMailMessage in the below code:
msgReader = new MsgConvert();
mailer.Message = msgReader.MsgToMailMessage(PathMSG);
This code works fine with the previous version. Any idea on this? Or can we further troubleshoot why I'm having problems with secure PDF's in v7?
|
| Back to Top |
|
| |
Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6043
|
| Posted: 16 January 2014 at 11:34pm | IP Logged
|
|
|
Without the message we could reproduce the issue with, we can't really assist here.
--
Regards,
Igor, AfterLogic Support
|
| Back to Top |
|
| |
rojobull
Newbie
Joined: 31 October 2012
Location: United States
Online Status: Offline
Posts: 5
|
| Posted: 17 January 2014 at 9:03am | IP Logged
|
|
|
What do you need me to post?
|
| Back to Top |
|
| |
Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6043
|
| Posted: 17 January 2014 at 9:05am | IP Logged
|
|
|
Opening a ticket with sample MSG file attached would suffice, please also mention this forum thread URL.
--
Regards,
Igor, AfterLogic Support
|
| Back to Top |
|
| |
MailBee.NET Objects 
MailBee.NET Queue 
MailBee Objects 
WebMail Pro PHP 
AfterLogic Aurora 
MailSuite Pro for Linux 
Unified Messaging Solution 
Search
Register
Login
Topic: Secure PDF’s are blank
Privacy policy |
Refund policy