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AfterLogic WebMail Lite 7

AfterLogic Forum : AfterLogic WebMail Lite 7

Topic: user login

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ad5xj
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Joined: 10 February 2017
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Posted: 10 February 2017 at 1:37pm \| IP Logged

I have a similar problem as noted in the post http://forum.afterlogic.com/forum_posts.asp?TID=7227&PN=1
I too am a first time user so this may be complete newbie question.

My configuration is Linux Mint 18.1, Apache 2, Postfix as a SMTP server and MySQL

The web server is up and running a web site, postfix, and AfterLogic Lite have been installed without error. The AfterLogic Lite Admin panel displays and allows configuration without a problem. Not using IMAP, just POP3.

However when I try to login using the WebMail no user can log in...not even root or admin.

I have triple checked the settings.xml file and it is set up similar to the post noted above. The MySQL database has the tables needed and the admin account.

So where do I look now?

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
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Posted: 13 February 2017 at 1:28am \| IP Logged

Hello,

Quote:

Not using IMAP, just POP3.

AfterLogic WebMail Lite can only work via IMAP, POP3 is not supported.

--
Regards,
Igor, AfterLogic Support

ad5xj
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Posted: 14 February 2017 at 9:50am \| IP Logged

OK.

I have installed and configured Postfix.
I have installed and configured Dovecot IMAP.

The required databases and tables have been created in MySQL.

Same result. More ideas anyone?

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038

Posted: 15 February 2017 at 1:36am \| IP Logged

Did you check debug logs of WebMail? Is there any error returned by mail server?

--
Regards,
Igor, AfterLogic Support

ad5xj
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Posted: 10 March 2017 at 8:19am \| IP Logged

I am for all intent and purposes a newbie to AfterLogic WebMail Client.

As indicated in the previous posts, all the external requirements of WebMail have been met. Dovecot is installed and is working. So IMAP works.

Your last post suggested the link to debug logs of WebMail. There are none. I am unable to log in using any id including my root, mailadmin, and user accounts that are created and valid in the database. they are users of the mail table created by the installer and have full rights.

Yet no login ID allows me to start the WebMail Client or login to the Admin Panel.

BTW SquirrelMail works fine.

Alex
AfterLogic Support

Joined: 19 November 2003
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Posts: 2206

Posted: 10 March 2017 at 8:25am \| IP Logged

Where exactly did you try to log in? Main interface or admin panel? These are different URLs (admin panel is with /adminpanel suffix to the main URL).

Regards,
Alex

ad5xj
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Posted: 17 March 2017 at 1:09pm \| IP Logged

I guess I was using the user login. Not sure how to start admin panel. Hopefully all that is in the docs.

UPDATE:

I found it in the docs. All settings in the admin panel test good. But still no login works at the user login.

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
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Posts: 6038

Posted: 20 March 2017 at 2:22am \| IP Logged

Quote:

But still no login works at the user login.

To find out what might be causing the problem, you need to enable logging in AdminPanel, make sure log verbosity is set to Debug, reproduce the problem and check if there are any errors in the log file.

--
Regards,
Igor, AfterLogic Support

ad5xj
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Posted: 24 March 2017 at 8:45am \| IP Logged

Here is the output in the debug output when trying to log into the mail server:

[15:40:25.68][7d9899a3] [POST(7)][ip:172.10.144.50] /webmail/?/Ajax/
[15:40:25.68][7d9899a3] POST > [Action, Email, IncLogin, IncPassword, SignMe, AccountID, Token]
[15:40:25.68][7d9899a3]
[15:40:25.68][7d9899a3] AJAX: Action: SystemLogin
[15:40:25.68][7d9899a3] exception 'ProjectCore\Exceptions\ClientException' with message 'ClientException' in /var/www/html/webmail/libraries/ProjectCore/Actions.php:2855
Stack trace:
#0 [internal function]: ProjectCore\Actions->AjaxSystemLogin()
#1 /var/www/html/webmail/libraries/ProjectCore/Service.php(341): call_user_func(Array)
#2 /var/www/html/webmail/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#3 /var/www/html/webmail/index.php(104): include('/var/www/html/w...')
#4 {main}

[15:40:43.12][191bf82c] [GET][ip:172.10.144.50] /webmail/adminpanel/
[15:40:43.12][191bf82c] POST > []
[15:40:43.12][191bf82c]
[15:40:43.12][191bf82c] DB(PDO/mysql) : start connect to mailadmin@localhost
[15:40:43.12][191bf82c] DB : PDO(mysql:dbname=mail_db;host=localhost;charset=utf8)
[15:40:43.12][191bf82c] DB : connected to mailadmin@localhost
[15:40:43.12][191bf82c] DB[1] > SELECT COUNT(id_domain) as domains_count FROM mail_awm_domains
[15:40:43.12][191bf82c] DB[2] > SELECT id_domain, is_internal, name FROM mail_awm_domains ORDER BY name ASC LIMIT 19 OFFSET 0
[15:40:43.13][191bf82c] call CCommonModule->PopulateData->DomainsMain()
[15:40:43.13][191bf82c] call CWebMailModule->PopulateData->DomainsMain()
[15:40:43.13][191bf82c] DB : disconnect from mailadmin@localhost

[15:40:47.39][4a9e337d] [GET][ip:172.10.144.50] /webmail/adminpanel/index.php?tab=system
[15:40:47.39][4a9e337d] POST > []
[15:40:47.39][4a9e337d]
[15:40:47.39][4a9e337d] call CCommonModule->PopulateData->SystemDb()
[15:40:47.39][4a9e337d] call CWebMailModule->PopulateData->SystemDb()

[15:40:51.50][8333d856] [GET][ip:172.10.144.50] /webmail/adminpanel/index.php?mode=security
[15:40:51.50][8333d856] POST > []
[15:40:51.50][8333d856]
[15:40:51.50][8333d856] call CCommonModule->PopulateData->SystemSecurity()
[15:40:51.50][8333d856] call CWebMailModule->PopulateData->SystemSecurity()

[15:40:53.43][b43d0ede] [GET][ip:172.10.144.50] /webmail/adminpanel/index.php?mode=logging
[15:40:53.43][b43d0ede] POST > []
[15:40:53.43][b43d0ede]
[15:40:53.43][b43d0ede] call CCommonModule->PopulateData->SystemLogging()
[15:40:53.43][b43d0ede] call CWebMailModule->PopulateData->SystemLogging()

[15:40:54.97][c5ed43e0] [GET][ip:172.10.144.50] /webmail/adminpanel/index.php?pop&type=log&action=view
[15:40:54.97][c5ed43e0] POST > []
[15:40:54.97][c5ed43e0]
[15:40:54.97][c5ed43e0] call CCommonModule->StandardPopAction->System()
[15:40:54.97][c5ed43e0] call CWebMailModule->StandardPopAction->System()

[15:41:41.20][744c63a5] [GET][ip:172.10.144.50] /webmail/
[15:41:41.20][744c63a5] POST > []
[15:41:41.20][744c63a5]
[15:41:41.20][744c63a5] DB(PDO/mysql) : start connect to mailadmin@localhost
[15:41:41.20][744c63a5] DB : PDO(mysql:dbname=mail_db;host=localhost;charset=utf8)
[15:41:41.20][744c63a5] DB : connected to mailadmin@localhost
[15:41:41.20][744c63a5] DB[1] > SELECT `id_user`, `id_subscription`, `id_helpdesk_user`, `msgs_per_page`, `contacts_per_page`, `auto_checkmail_interval`, `created_time`, `last_login`, `last_login_now`, `logins_count`, `def_skin`, `def_lang`, `def_editor`, `save_mail`, `layout`, `incoming_charset`, `def_timezone`, `def_time_fmt`, `def_date_fmt`, `client_timezone`, `question_1`, `question_2`, `answer_1`, `answer_2`, `sip_enable`, `sip_impi`, `sip_password`, `twilio_number`, `twilio_enable`, `twilio_default_number`, `use_threads`, `save_replied_messages_to_current_folder`, `desktop_notifications`, `allow_change_input_direction`, `allow_helpdesk_notifications`, `enable_open_pgp`, `allow_autosave_in_drafts`, `autosign_outgoing_emails`, `capa`, `custom_fields`, `helpdesk_signature`, `helpdesk_signature_enable`, `files_enable`, `email_notification`, `password_reset_hash` FROM mail_awm_settings WHERE `id_user` = 0
[15:41:41.20][744c63a5] DB[2] > SELECT `id_domain`, `id_tenant`, `disabled`, `name`, `url`, `override_settings`, `is_internal`, `is_default_for_tenant`, `site_name`, `lang`, `def_user_timezone`, `def_user_timeformat`, `def_user_dateformat`, `allow_registration`, `allow_pass_reset`, `allow_webmail`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_auth`, `mail_out_login`, `mail_out_pass`, `mail_out_ssl`, `mail_out_method`, `check_interval`, `skin`, `msgs_per_page`, `allow_change_interface_settings`, `allow_change_account_settings`, `allow_users_add_acounts`, `allow_new_users_register`, `allow_open_pgp`, `layout`, `xlist`, `use_threads`, `allow_contacts`, `contacts_per_page`, `global_addr_book`, `allow_calendar`, `cal_show_weekends`, `cal_workday_starts`, `cal_workday_ends`, `cal_show_workday`, `cal_week_starts_on`, `cal_default_tab`, `allow_files`, `allow_helpdesk`, `default_tab` FROM mail_awm_domains WHERE `url` = '68.14.236.36'
[15:41:41.21][744c63a5] HOOK > CExternalServicesPlugin->PluginApiAppData
[15:41:41.21][744c63a5] DB[3] > SELECT `id_domain`, `id_tenant`, `disabled`, `name`, `url`, `override_settings`, `is_internal`, `is_default_for_tenant`, `site_name`, `lang`, `def_user_timezone`, `def_user_timeformat`, `def_user_dateformat`, `allow_registration`, `allow_pass_reset`, `allow_webmail`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_auth`, `mail_out_login`, `mail_out_pass`, `mail_out_ssl`, `mail_out_method`, `check_interval`, `skin`, `msgs_per_page`, `allow_change_interface_settings`, `allow_change_account_settings`, `allow_users_add_acounts`, `allow_new_users_register`, `allow_open_pgp`, `layout`, `xlist`, `use_threads`, `allow_contacts`, `contacts_per_page`, `global_addr_book`, `allow_calendar`, `cal_show_weekends`, `cal_workday_starts`, `cal_workday_ends`, `cal_show_workday`, `cal_week_starts_on`, `cal_default_tab`, `allow_files`, `allow_helpdesk`, `default_tab` FROM mail_awm_domains WHERE `url` = '68.14.236.36'
[15:41:41.26][744c63a5] DB : disconnect from mailadmin@localhost

[15:41:49.96][86ff3be5] [GET][ip:172.10.144.50] /webmail/adminpanel/index.php?pop&type=log&action=view
[15:41:49.96][86ff3be5] POST > []
[15:41:49.96][86ff3be5]
[15:41:49.96][86ff3be5] call CCommonModule->StandardPopAction->System()
[15:41:49.96][86ff3be5] call CWebMailModule->StandardPopAction->System()

[15:42:13.23][0d201f69] [POST(7)][ip:172.10.144.50] /webmail/?/Ajax/
[15:42:13.23][0d201f69] POST > [Action, Email, IncLogin, IncPassword, SignMe, AccountID, Token]
[15:42:13.23][0d201f69]
[15:42:13.23][0d201f69] AJAX: Action: SystemLogin
[15:42:13.23][0d201f69] exception 'ProjectCore\Exceptions\ClientException' with message 'ClientException' in /var/www/html/webmail/libraries/ProjectCore/Actions.php:2855
Stack trace:
#0 [internal function]: ProjectCore\Actions->AjaxSystemLogin()
#1 /var/www/html/webmail/libraries/ProjectCore/Service.php(341): call_user_func(Array)
#2 /var/www/html/webmail/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#3 /var/www/html/webmail/index.php(104): include('/var/www/html/w...')
#4 {main}

[15:42:22.32][13af2002] [POST(7)][ip:172.10.144.50] /webmail/?/Ajax/
[15:42:22.32][13af2002] POST > [Action, Email, IncLogin, IncPassword, SignMe, AccountID, Token]
[15:42:22.32][13af2002]
[15:42:22.32][13af2002] AJAX: Action: SystemLogin
[15:42:22.32][13af2002] exception 'ProjectCore\Exceptions\ClientException' with message 'ClientException' in /var/www/html/webmail/libraries/ProjectCore/Actions.php:2855
Stack trace:
#0 [internal function]: ProjectCore\Actions->AjaxSystemLogin()
#1 /var/www/html/webmail/libraries/ProjectCore/Service.php(341): call_user_func(Array)
#2 /var/www/html/webmail/libraries/ProjectCore/Boot.php(12): ProjectCore\Service->Handle()
#3 /var/www/html/webmail/index.php(104): include('/var/www/html/w...')
#4 {main}

[15:42:30.83][ab69d2a0] [GET][ip:172.10.144.50] /webmail/adminpanel/index.php?pop&type=log&action=view
[15:42:30.83][ab69d2a0] POST > []
[15:42:30.83][ab69d2a0]
[15:42:30.83][ab69d2a0] call CCommonModule->StandardPopAction->System()
[15:42:30.83][ab69d2a0] call CWebMailModule->StandardPopAction->System()

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038

Posted: 25 March 2017 at 12:02am \| IP Logged

Interesting. What do you have LoginFormType set to in data/settings/settings.xml file? And in case if it's not set to Email, try setting it that way and see if it helps.

--
Regards,
Igor, AfterLogic Support

ad5xj
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Posted: 31 March 2017 at 9:02am \| IP Logged

Yes, LoginFormType IS set to Email.

UPDATE
Just for grins, here is the complete file:

<?xml version="1.0" encoding="utf-8"?>
<Settings xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
     <Common>
          
          <SiteName>68.14.236.36</SiteName>
          
          <LicenseKey />
          <AdminLogin>mailadm</AdminLogin>
          <AdminPassword>5c9d8eca914ca2950791fb3d9869794e22642d5e</AdminPassword>
          <DBType>MySQL</DBType>
          <DBPrefix>mail_</DBPrefix>
          <DBHost>68.14.236.36</DBHost>
          <DBName>mail_db</DBName>
          <DBLogin>mailadmin</DBLogin>
          <DBPassword>5c9d8eca914ca2950791fb3d9869794e22642d5e</DBPassword>
          <UseSlaveConnection>On</UseSlaveConnection>
          <DBSlaveHost>localhost</DBSlaveHost>
          <DBSlaveName />
          <DBSlaveLogin>root</DBSlaveLogin>
          <DBSlavePassword>5c9d8eca914ca2950791fb3d9869794e22642d5e</DBSlavePassword>
          <DefaultLanguage>English</DefaultLanguage>
          <DefaultTimeZone>0</DefaultTimeZone>
          <DefaultTimeFormat>F24</DefaultTimeFormat>
          <DefaultDateFormat>MM/DD/YYYY</DefaultDateFormat>
          <AllowRegistration>Off</AllowRegistration>
          <RegistrationDomains />
          <RegistrationQuestions />
          <AllowPasswordReset>Off</AllowPasswordReset>
          <EnableLogging>On</EnableLogging>
          <EnableEventLogging>Off</EnableEventLogging>
          <LoggingLevel>Full</LoggingLevel>
          <EnableMobileSync>Off</EnableMobileSync>
          <TenantGlobalCapa />
          <LoginStyleImage />
          <AppStyleImage />
          <InvitationEmail />
          <DefaultTab>mailbox</DefaultTab>
          <RedirectToHttps>Off</RedirectToHttps>
          <PasswordMinLength>0</PasswordMinLength>
          <PasswordMustBeComplex>Off</PasswordMustBeComplex>
     </Common>
     <WebMail>
          <AllowWebMail>On</AllowWebMail>
          <IncomingMailProtocol>IMAP4</IncomingMailProtocol>
          <IncomingMailServer>localhost</IncomingMailServer>
          <IncomingMailPort>143</IncomingMailPort>
          <IncomingMailUseSSL>Off</IncomingMailUseSSL>
          <OutgoingMailServer>localhost</OutgoingMailServer>
          <OutgoingMailPort>25</OutgoingMailPort>
          <OutgoingMailAuth>AuthCurrentUser</OutgoingMailAuth>
          <OutgoingMailLogin />
          <OutgoingMailPassword />
          <OutgoingMailUseSSL>Off</OutgoingMailUseSSL>
          <OutgoingSendingMethod>Specified</OutgoingSendingMethod>
          <UserQuota>0</UserQuota>
          <ShowQuotaBar>On</ShowQuotaBar>
          <AutoCheckMailInterval>1</AutoCheckMailInterval>
          <DefaultSkin>OpenWater</DefaultSkin>
          <MailsPerPage>20</MailsPerPage>
          <AllowUsersChangeInterfaceSettings>On</AllowUsersChangeInterfaceSettings>
          <AllowUsersChangeEmailSettings>Off</AllowUsersChangeEmailSettings>
          <EnableAttachmentSizeLimit>Off</EnableAttachmentSizeLimit>
          <AttachmentSizeLimit>102400000</AttachmentSizeLimit>
          <ImageUploadSizeLimit>10240000</ImageUploadSizeLimit>
          <AllowLanguageOnLogin>On</AllowLanguageOnLogin>
          <FlagsLangSelect>Off</FlagsLangSelect>
          <LoginFormType>Email</LoginFormType>
          <LoginSignMeType>DefaultOn</LoginSignMeType>
          <LoginAtDomainValue />
          <UseLoginWithoutDomain>Off</UseLoginWithoutDomain>
          <AllowNewUsersRegister>On</AllowNewUsersRegister>
          <AllowUsersAddNewAccounts>Off</AllowUsersAddNewAccounts>
          <AllowOpenPGP>Off</AllowOpenPGP>
          <AllowIdentities>On</AllowIdentities>
          <AllowInsertImage>On</AllowInsertImage>
          <AllowBodySize>Off</AllowBodySize>
          <MaxBodySize>600</MaxBodySize>
          <MaxSubjectSize>255</MaxSubjectSize>
          <Layout>Side</Layout>
          <AlwaysShowImagesInMessage>Off</AlwaysShowImagesInMessage>
          <SaveMail>Always</SaveMail>
          <IdleSessionTimeout>0</IdleSessionTimeout>
          <UseSortImapForDateMode>On</UseSortImapForDateMode>
          <UseThreadsIfSupported>On</UseThreadsIfSupported>
          <DetectSpecialFoldersWithXList>On</DetectSpecialFoldersWithXList>
          <EnableLastLoginNotification>Off</EnableLastLoginNotification>
          <ExternalHostNameOfLocalImap />
          <ExternalHostNameOfLocalSmtp />
          <ExternalHostNameOfDAVServer />
     </WebMail>
     <Calendar>
          <AllowCalendar>Off</AllowCalendar>
          <ShowWeekEnds>Off</ShowWeekEnds>
          <WorkdayStarts>9</WorkdayStarts>
          <WorkdayEnds>18</WorkdayEnds>
          <ShowWorkDay>On</ShowWorkDay>
          <WeekStartsOn>Monday</WeekStartsOn>
          <DefaultTab>Month</DefaultTab>
          <AllowReminders>On</AllowReminders>
     </Calendar>
     <Contacts>
          <AllowContacts>On</AllowContacts>
          <ContactsPerPage>20</ContactsPerPage>
          <ShowGlobalContactsInAddressBook>Off</ShowGlobalContactsInAddressBook>
          <GlobalAddressBookVisibility>Off</GlobalAddressBookVisibility>
     </Contacts>
     <Files>
          <AllowFiles>Off</AllowFiles>
          <EnableSizeLimit>Off</EnableSizeLimit>
          <SizeLimit>0</SizeLimit>
     </Files>
     <Sip>
          <AllowSip>Off</AllowSip>
          <Realm />
          <WebsocketProxyUrl />
          <OutboundProxyUrl />
          <CallerID />
     </Sip>
     <Twilio>
          <AllowTwilio>Off</AllowTwilio>
          <PhoneNumber />
          <AccountSID />
          <AuthToken />
          <AppSID />
     </Twilio>
     <Socials>
          <Google>
               <Allow>Off</Allow>
               <Name>Google</Name>
               <Id />
               <Secret />
               <Scopes>auth filestorage</Scopes>
               <ApiKey />
          </Google>
          <Dropbox>
               <Allow>Off</Allow>
               <Name>Dropbox</Name>
               <Id />
               <Secret />
               <Scopes>filestorage</Scopes>
               <ApiKey />
          </Dropbox>
          <Facebook>
               <Allow>Off</Allow>
               <Name>Facebook</Name>
               <Id />
               <Secret />
               <Scopes>auth</Scopes>
               <ApiKey />
          </Facebook>
          <Twitter>
               <Allow>Off</Allow>
               <Name>Twitter</Name>
               <Id />
               <Secret />
               <Scopes>auth</Scopes>
               <ApiKey />
          </Twitter>
     </Socials>
     <Helpdesk>
          <AllowHelpdesk>Off</AllowHelpdesk>
          <AdminEmailAccount />
          <ClientIframeUrl />
          <AgentIframeUrl />
          <SiteName />
          <StyleAllow>Off</StyleAllow>
          <StyleImage />
          <StyleText />
          <FetcherType>NONE</FetcherType>
          <FacebookAllow>Off</FacebookAllow>
          <FacebookId />
          <FacebookSecret />
          <GoogleAllow>Off</GoogleAllow>
          <GoogleId />
          <GoogleSecret />
          <TwitterAllow>Off</TwitterAllow>
          <TwitterId />
          <TwitterSecret />
     </Helpdesk>
</Settings>

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
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Posts: 6038

Posted: 31 March 2017 at 9:12am \| IP Logged

That's interesting really. I'll see if the developers have any idea as to what's causing this.

--
Regards,
Igor, AfterLogic Support

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
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Posts: 6038

Posted: 31 March 2017 at 9:24am \| IP Logged

By the way, it looks like you're using previous release of WebMail Lite. Could you try installing v7.7 and see if it behaves any different?

--
Regards,
Igor, AfterLogic Support

ad5xj
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Posted: 31 March 2017 at 10:40am \| IP Logged

This is the distro available through the links on the website. Like I said I am a newbie for Afterlogic. Never installed this before. So if it is an older version, that is what is downloaded from the downloads page.

Igor
AfterLogic Support

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Location: United States
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Posts: 6038

Posted: 03 April 2017 at 2:29am \| IP Logged

OK so can you please confirm that if you follow these instructions you're getting 7.7 version?

--
Regards,
Igor, AfterLogic Support

ad5xj
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Posted: 03 April 2017 at 6:39am \| IP Logged

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
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Posts: 6038

Posted: 03 April 2017 at 6:41am \| IP Logged

OK, would it be possible to provide us with access to the installation, including test email account and adminpanel credentials? If yes, please open a ticket in our HelpDesk and specify the credentials there.

--
Regards,
Igor, AfterLogic Support

ad5xj
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Posted: 05 April 2017 at 12:41pm \| IP Logged

Well the support page you prescribe is only for the pro or for fee versions. I am using the community version which is not listed.

I was sort of hoping to get some idea where to look from here.

If access is absolutely necessary, we can connect using TeamViewer. I can provide a temporary password directly to the support tech via email if that would help.

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
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Posts: 6038

Posted: 06 April 2017 at 2:28am \| IP Logged

Well yes, we typically provide support via HelpDesk for commercial products only - but in some cases we'd like to try and help even if that's a free product. However, due to the fact that developers have their own schedule, we would need access which doesn't require direct interaction, such as installation URL, test email account, FTP/SSH details. TeamViewer won't work for that I'm afraid.

--
Regards,
Igor, AfterLogic Support

ad5xj
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Posted: 06 April 2017 at 5:44am \| IP Logged

I am bewildered by your last post.

TeamViewer is a direct desktop secure link. If a privaleged user is logged in, then whatever is needed you have access to. It is free so there is no cost to you, and it is direct and secure.

Other than the Linux Remote Desktop access there is on greater access to my server I can afford to give other than an on-site console...which by the way IS essentially what TearmViewer allows.

Just what are you asking for?

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038

Posted: 06 April 2017 at 6:02am \| IP Logged

Sorry about the confusion, I was speaking of access to web interface (URL of the installation, and test email account) rather than internals of the server. TeamViewer access can actually be helpful for deeper troublshooting, as long as the developers can access the server at time of their convenience. Thank you.

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Regards,
Igor, AfterLogic Support

ad5xj
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Newbie

Joined: 10 February 2017
Location: United States
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Posts: 14

Posted: 06 April 2017 at 6:27am \| IP Logged

OK

The site name is satern.org (68.14.236.36). Use the account ad5xj with password *****. Afterlogic is accessed with satern.org/webmail.

It is available 24/7/365

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038

Posted: 06 April 2017 at 6:29am \| IP Logged

Quote:

Yes, LoginFormType IS set to Email.

You cannot enter just the login, then. It has to be full email address. Sounds like that might be the reason of the matter.

Also I've removed the account credentials from the post so random people don't try to damage anything.

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Regards,
Igor, AfterLogic Support

ad5xj
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Newbie

Joined: 10 February 2017
Location: United States
Online Status: Offline
Posts: 14

Posted: 10 April 2017 at 9:28am \| IP Logged

Any progress on this unique problem?

Alex
AfterLogic Support

Joined: 19 November 2003
Online Status: Offline
Posts: 2206

Posted: 11 April 2017 at 3:00am \| IP Logged

What progress do you mean? Igor already replied you that you're using user login (ad5xj) while full email address was required (e.g. ad5xj@somedomain). What else was expected from us?

Regards,
Alex

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