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Subject Topic: Some user not load Post ReplyPost New Topic
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thucnguyen
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Joined: 12 December 2016
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Posts: 2
Posted: 19 December 2016 at 8:42am | IP Logged Quote thucnguyen

Hi,
Im on a trial period, PHP.
Everything's fine since i get notice that some of mail user can not load anything (Open in browses).
The other account work ok.
How to resolve it?
Regards,
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Igor
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Joined: 24 June 2008
Location: United States
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Posts: 4890
Posted: 19 December 2016 at 9:15am | IP Logged Quote Igor

Can you describe the problem in more detail? Does that user not getting list of mails, or webmail interface doesn't load for them at all?

Do you have access to the problematic account, and can you reproduce the problem?

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Regards,
Igor, AfterLogic Support
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thucnguyen
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Joined: 12 December 2016
Online Status: Offline
Posts: 2
Posted: 19 December 2016 at 9:34am | IP Logged Quote thucnguyen

Yes, user not getting list of mail. But send email to other is ok.

At the same time, other user on same domain, same server work fine.
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Igor
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Joined: 24 June 2008
Location: United States
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Posts: 4890
Posted: 19 December 2016 at 9:49am | IP Logged Quote Igor

To find out what's causing that, you need to check debug logs of WebMail Pro. Checking webserver/PHP error logs may help as well.

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Regards,
Igor, AfterLogic Support
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