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Briesmi
Newbie
Joined: 02 September 2015
Location: Germany
Online Status: Offline
Posts: 10
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| Posted: 02 September 2015 at 2:03am | IP Logged
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If a user open a ticket, the ticket is readable for all other users, and every other user can answer and/or close the ticket.
Is this a feature of the helpdesk? Normally a ticket should only accessable to the admin or support.
Thanks.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6038
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| Posted: 02 September 2015 at 3:30am | IP Logged
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In Aurora Helpdesk, there are two types of users: users of Aurora itself, those are considered admin/support staff; and helpdesk clients which access Helpdesk through a different URL, and are only able to ask questions, not access others' tickets. This is explained here. Aurora users can post inquires in Helpdesk, too - and those will be visible to other Aurora users, which is by-design behavior.
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Regards,
Igor, AfterLogic Support
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Briesmi
Newbie
Joined: 02 September 2015
Location: Germany
Online Status: Offline
Posts: 10
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| Posted: 02 September 2015 at 6:20am | IP Logged
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OK, thanks for your help.
Just another question:
Can I setup the maximum storage of the Cloud/ file feature for each domain or is it unlimited?
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